#I can’t play the game

1 messages · Page 1 of 1 (latest)

pallid folio
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When I enter the game, it says it needs to update, but when I try to update it’s stuck at 0%

stuck cedar
# pallid folio When I enter the game, it says it needs to update, but when I try to update it’s...

Hello Traveler, thank you for taking the time to get in touch with us and for sharing your concerns.

Regarding the issue about unable to update the game, it would be highly appreciated if you provide us with the following details:

  • Role ID / Character name
  • Screen recording
  • Device information

After receiving the information we'll report the issue to the relevant team.

looking forward to your response!
Thank you for your support and understanding!

pallid folio
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I forgot my name but I’m on iPhone 11 and on ios 17.2.1

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Also here is the screen recording

stuck cedar
# pallid folio

Dear @pallid folio, thank you for your cooperation.
Please try these basic troubleshooting steps:

  1. Clear Game Cache.
  2. Switch the network
  3. Restart the game.
    If the issue still occurs. Please contact us again.
pallid folio
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I restarted the game and switched the network but it still doesn’t work

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Also I don’t know what clearing cache means

stuck cedar
# pallid folio Also I don’t know what clearing cache means
  1. Navigate to your phone’s app list and tap on the “Settings” gearbox.
  2. Select “General.”
  3. Next, you’ll want to select “iPhone Storage.”
  4. Select the app with the cache you want to clear.
  5. Within the app’s settings are various details about the app, including its size and usage. You’ll also see a button: “Offload App”.
  6. To clear storage space, tap “Offload App.” On the pop-up window, select “Offload App” again to confirm.
pallid folio
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It now works, thanks for the service!