#Wrong Language and Crashes

1 messages · Page 1 of 1 (latest)

sterile lintel
#

Got spanish in my language, should be german…a couple of times per day since the last few days it crashes in several modes ( arena and dungeons )…it would be okay , but there might be a connection between these problems ?What can I do ?- please help 🙃 thank you very much!

IMG_3631.png
radiant turret
#

Hello Traveler, thank you for reaching out to us, we're so glad to serve you.

Regarding the translation issue, kindly be informed that we've reported the issue to the relevant team, and we'll get back to you as soon as possible.

Regarding the crash issue it would be hihgly appreciated of you try the following steps that might solve the issue:

  1. Try to switch networks (WIFI / 4G / 5G).
  2. Clear the game cache and try to log in again.
  3. Stop running of other applications while playing the game.
    If the above solutions don't work, please reinstall the game.
  • If you need to reinstall the game, please make sure that your account has been linked.

If the issue still exists, please provide us with the following details:

  • Role ID
  • Character Name
  • Server
  • Country/Region
  • Game Log]:
    (How to obtain the log: Go to the directory where the game is installed in the system files, and there should be a 'logs' folder.)
  • [Game Installation Path]:
    (For example: Windows(C)/User/Admin/download)

For Android versions, please
(How to obtain the log: log file located at /Android/data/com.sgra.dragon/files/.)

Please send us all the log files in a compressed format.
please don't worry, after receiving the information you provide, we will assist as soon as possible to confirm, I wish you all the best!