Hey Here ! for more then 1 month it's impossible for me to buy anything on the game shop by using steam credits ... Before this i could buy and rebuy, and had never trouble ... but it's impossible now ... any issue ?
#Trouble issue with in-game steam shop
covert wyvern
fresh ice
Dear Traveler,
Please explain more details about the issue you're facing, kindly send us the below so we're able to fully investigate this issue:
Character Name:
Role ID:
Screenshot of the issue:
Awaiting your reply.
covert wyvern
Dear Traveler,
Please explain more details about the issue you're facing, kindly...
Dear Lydia ! tks for your answer ... Has i explain there's noway for me anymore to use steam credits on game ... when clicking on an item to buy ... game is waiting for paiement but nothing happends ! after a few seconds said "too long time from servers .... "
Charac : Brysanus
ID : 2165957309788019712
and o.c i have cash on my steam wallet
fresh ice
Dear Traveler,
Thank you for providing the requested information, we will forward this issue to the relevant team and get back to you as soon as possible.
covert wyvern
tks
fresh ice
@covert wyvern Thank you for your patience.
Kindly be noted that after investigations we have found that the payment that was made is declined , so do we suggest using a different device or you can use our official website to make the purchase.
https://pay-va.nvsgames.com/Topup/6584/sg-en?tab=purchase
Thank you for your understanding !
covert wyvern
so, you told me i can't use my steam wallet credit on the game
fresh ice
so, you told me i can't use my steam wallet credit on the game
As we have checked that the payment was declined.
covert wyvern
but the only question is why is it decliend
got credit, got account what's the problem ?
fresh ice
@covert wyvern In regards of that , it is better to contact steam for further information.
covert wyvern
have ever done it, and the answer is " ask to the game support"
fresh ice
@covert wyvern We understand and we are here to help , but to be able to know why the payment was declined kindly contact steam and they will informing you with the issue right away.