Hello, I don't speak English, I'm Brazilian, I bought the item that gives 100 gems per day and a loaf of energy, with the joining of the servers my purchase simply disappeared, I need help, because I paid
#I bought the gems and energy for 30 days but they disappeared!
green briar
cedar epoch
Hello, I don't speak English, I'm Brazilian, I bought the item that gives 100 ge...
Dear @green briar , Thank you for getting in touch with us.
Just to confirm we are talking about the same thing , so after the server merging you are not receiving the daily supplies is that correct ?
Awaiting for your reply !
green briar
Yes, I'm not getting the supplies.
cedar epoch
Yes, I'm not getting the supplies.
Thank you for confirming , could you please provide us with the below details.
Role ID
Server
Character name
green briar
This server name in Portuguese.
I lost everything, all the items in my bag, the daily supplies I bought, everything..
cedar epoch
Thank you for confirming the details , kindly be patient with us while we investigate and we will be right back with you.
green briar
Thank you, I appreciate it!
cedar epoch
@green briar Just to confirm the heroes as well have been resetted ? and everything is back to 0
green briar
Yes
I don't mind uploading them again, but I wanted my supplements and items that I collected.. I lost everything..
cedar epoch
Understood , kindly please be patient with us and we will be right back with you.
green briar
Okay, I'll wait.