Trace Of Witch Quest is bugged

[left canopy]

The quest log tells me that Lelahya’s shadow appeared in front of me yet she is not there. It then tells me to go to the temporal vortex but she is not there. I cannot complete the quest without her ring.

[unique siren]

Dear @left canopy, thanks for your patience.
Could you please provide us with your Character ID or Nickname.

[left canopy]

2246881546464720896 TattiBooyaka

[unique siren]

Dear Traveler,
We have forwarded your concern to the relevant team and we will get back to you as soon as possible.

[left canopy]

Thank you!

[unique siren]

@left canopy Thank you for your patience.

Kindly please be noted that , to be able to assist you further.
You will need to be online so we can assist you with restoring the quest.

Thank you for your understanding !

[left canopy]

Am I able to log in and leave it or do I need to be actively playing?

[unique siren]

Dear Traveler,
You need to be actively online as we're restoring the quest for you.

[left canopy]

I’m playing right now.

[left canopy]

I am online now.

[unique siren]

@left canopy Dear Traveler , Are you currently online now ?

[left canopy]

Yes I am.

[unique siren]

Perfect kindly be patient with us.

[left canopy]

👍

[left canopy]

I’m not sure what happened but the quest icon is now showing in the middle of a sea.

[unique siren]

Please confirm with us whether the issue is resolved or not.
Awaiting your reply.

[left canopy]

No it hasn’t.

[unique siren]

Thank you for letting us know, we have reported this issue once more to our team, I assure you we will do our best to resolve it in a timely manner.

[left canopy]

Thank you.

[unique siren]

Dear Traveler,
Please stay offline from the game for 15 mins and then try to log in again then confirm with us whether the issue is resolved or not.
Awaiting your confirmation.

[left canopy]

It has been resolved. Thank you very much.