I lost my account with lvl 50, how can I get my account from android
#Daniel_Ro
wintry quarry
red bobcat
I lost my account with lvl 50, how can I get my account from android
Hello, thank you for contacting us. We understand your concern about your account. If you wish to recover a lost account, we can provide assistance.
To verify your identity, we may require some information related to your account. Please provide the following information:
-
At least 2 of the following information need to be correct:
Character creation time (month/day) (error within 1-2 days can be passed)
The device on which the character was created
The city where the character has been logged in for the past month.
The device on which the character has been logged in for the last month. -
Screenshot of purchase record (if purchased):
At least 3 screenshots of purchase record, if less than 3, please provide all the purchase records. -
To proceed with the account recovery process, please create a new game account using the same device (if available) and link it to a third-party account. Then provide us with the character ID of the new game account. This new game account will be used to recover your lost account.
Once you provide this information, we will do our best to assist you in recovering your account.
Alternatively, if your account is new and does not have much progress or value in the game, you may consider creating a new account to start fresh. Creating a new account is a quick process, and you can enjoy a completely new experience in the game. If you decide to do so, please ensure that you create the new account and link it to at least one third-party account to protect your new account.
We are here to support you, whether you choose to recover your old account or create a new one. If you encounter any issues, please feel free to contact our customer service team for assistance.
red bobcat
Dear @wintry quarry, could you please contact us through In-game customer support for the privacy of your information. Please provide us with the data we asked for through our customer support channel.
red bobcat
Where?
Open the game - Go to settings - Click on the Customer Support icon on the top right corner.
wintry quarry
Where is icon?
red bobcat
red bobcat
he did and after what I still do
Sorry but could you please clarify more. I didn't understand.
wintry quarry
I clicked there and what do I do next
red bobcat
I clicked there and what do I do next
Open a ticket and provide the details needed to help you with your lost account in the customer support channel.
wintry quarry
Ok