file size

[dry canyon]

Hi, I'm having an issue on the PC version where when I teleport to a new area the old one doesn't seem to release, which ends up making the game take up more space on my drive until there is no space left and it crashes. It resets on restart of my device but it starts growing again as soon as I load into Dragonheir

[ocean lily]

Dear @dry canyon , Thank you for contacting us.

Could you please send us a video of what seems to be the issue when you teleport so we can better assist you and investigate.

[dry canyon]

Well, I'm not sure I can record this issue as it is in the file system for Dragonheir, after comparing sizes of folders on my system and a friend's system, this folder
C:\Program Files (x86)\EisenCloudGame\DragonheirSilentGods\Game\PersistentPath
is 22.0 GB which is double what his is

[ocean lily]

Could you please provide us with a screenshot of the game folder properties.

[dry canyon]

here's a screenshot of the Game folder properties within the Dragonheir folder:

[ocean lily]

Dear @dry canyon, thanks for your cooperation.
Could you please provide us with the following information:

1. Character ID
2. Log files of the game:
   (How to obtain the log: Go to the directory where the game is installed in the system files, and there should be a 'logs' folder.)

Please send us all the log files.

Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.

[dry canyon]

I believe this is my Character ID: 427993919702016
it's not very clear if it is it in game, but it looks like it might be
I zipped the logs folder due to size limitations of Discord (500 MB limit when I had 612 MB to transfer)

[ocean lily]

Dear @dry canyon, thanks for your cooperation, the information you provided has been submitted to the related team by us, we believe that it will advance the progress of checking issues. If any progress, we will contact you at once.

[ocean lily]

@dry canyon Thank you for your patience.

Kindly be noted that the game data will be accumulated. if you have insufficient disk space.

We do recommend uninstalling the game and reinstalling the game again on the disk space that is sufficient Redownload the game and defragment the disk. The space used by the game will be greatly reduced.

[dry canyon]

Well, the game was installed on an SSD, which aren't recommended to be defragged, but I just uninstalled it from there, and I have installed it to a different drive, and it currently takes up less space, I'll be watching it as I load to different areas, noting when it's the first time and subsequent times