#ID: 1611873319004446720 S1 ended 3 days ago on my account. But S2 hasn't started yet...
fiery hearth
noble agate
Dear @fiery hearth, thank you for reaching out. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.
fiery hearth
the last message from you was deleted before i could read
noble agate
the last message from you was deleted before i could read
I apologize for inconvenience. Your server "Nytheria III" will be merged with "Nytheria I" into "Increscent VIII" on December 22th.
fiery hearth
so s2 will start tomorrow?
noble agate
so s2 will start tomorrow?
Yes
fiery hearth
could i talk to you about another problem?
noble agate
could i talk to you about another problem?
Sure! Feel free to ask us about any concerns you have.
fiery hearth
i can't turn off the autosell mode in multibattles
noble agate
i can't turn off the autosell mode in multibattles
Do you mean the Arena Battles?
fiery hearth
no dungeon multibattles. you can tell that it automatically sell rare and epic items.
noble agate
no dungeon multibattles. you can tell that it automatically sell rare and epic i...
Could you please provide us with a recorded video of you trying to turn it off.
fiery hearth
the video is to big for discord. cant send it
noble agate
the video is to big for discord. cant send it
Can we send you a direct message to provide a way to send us the video?
noble agate
even too big for email. 🙁
You can upload the file using Google Drive and provide us with the link.
fiery hearth
i try it
noble agate
i try it
Could you please clarify which you will try it or you tried it and it didn't work?
noble agate
https://drive.google.com/file/d/1j3dJTKGTUs8I1LwC7WdZ4YVjgm16Ut1L/view?usp=drive...
Could you please allow us to access the link. It's not accessible yet.
noble agate
sry. now i should be accesible
Thank you so much, kindly note that we've reported the issue to the relevant team and we'll get back to you as soon as possible.
Thank you for your efforts and understanding!
noble agate
Dear @fiery hearth , We thank you for your patience.
Kindly be noted that we have located the issue about the abnormal autosell in auto-raid.
Thank you for your cooperation and thank you for the video that really helped us a lot , We will be definitely taking care of the issue in our future updates and the better enhance the game.