Can't get to Alliance tier rewards

[errant leaf]

Id - 2016071606282339328

[tranquil burrow]

Thank you for taking the time to get in touch with us and for taking the time to get in touch with us and for sharing your concerns.

Regarding the Alliance tier rewards issue, kindly note that we've reported the issue to the relevant team and get back to you as soon as possible.

Thank you for your support and understanding!

[tranquil burrow]

Dear @errant leaf, thank you for your patience.
Could you please try to log in again and see if you can claim the rewards.

[errant leaf]

Yes it works now. Thanks

Sadly I did miss out on the period I was not able to access.

[tranquil burrow]

I totally understand your feeling. I hope that you can get it next time. 🙏
Glad we could help. If you have any other concerns don't hesitate to contact us again. Have a great day! 💗