Bug with Shipwright quest

[vast zephyr]

Hi i'm stuck with this quest.
i looted the corpse which should drop the letter + the hammer but i didnt got the hammer.

[ashen hinge]

Ticket

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[wise python]

Dear Traveler, thank you for taking the time to get in touch with us and for sharing your concerns.
Regarding the Quest issue, It would be highly appreciated if you provide us with your Role ID and character name.
We're looking forward to your response!
Thank you for your support and understanding.

[vast zephyr]

Hi i checked on twitch and both the letter and the hammer should have droped from the corpse
i think the same hammer is a reward from the quest so i might have used the first hammer on another quest that required it before completing the "shipwright"
and now i can't complete this quest
idk (copy past from ticket 233 channel)

ID: 1553607974029902848

char name : Sativ

[wise python]

Thank you so much for your reply, and providing us with the required details, please note that we've reported the issue to the relevant team for investigation, we'll get back to you as soon as possible.
Thank you for your support and understanding!

[vast zephyr]

Thx for the quick answer on this ticket. hope the investigation team will be efficient aswell.

[wise python]

Dear Traveler,

Thank you for bringing this to our attention. We have reimbursed the quest items to your account. Please proceed with the quest and let us know if you encounter any further issues. Rest assured, we are working diligently to fix this bug promptly and prevent other players from experiencing the same problem.

Your understanding and patience are greatly appreciated.

[vast zephyr]

Hi thank you. i received the hammer in my mailbox and was able to complete the quest.
btw some wyrmarrow would be appreciated to compensate the 2-3h trying too look everywhere to find this damned hammer! Not even taking into account that it was frustrating to look for it evertwhere... everyody knows that time is money. i obviously saying this without expecting too much (i could get way more than 3.5k wyrmarrow if i worked thoses 2-3h IRL but... lol) i'm just wondering what's this game's policy related to this kind of issues.

[wise python]

Dear @vast zephyr,

Thank you for bringing this to our attention, and we're pleased to hear that you received the hammer and completed the quest. We understand that your time is valuable, and we appreciate your dedication to our game.

While we empathize with the frustration you experienced during your search, unfortunately, we are unable to provide compensation in the form of wyrmarrow. We strive to create a fair and consistent policy for all players, and as such, we aren't able to make exceptions in this case.

We hope you understand our position, and we want to assure you that your feedback is important to us. If you have any further questions or concerns, please don't hesitate to reach out.

Thank you for your understanding and continued support.