topaz marlin
I am receiving 12 or more notifications per day to claim DRAGONHEIRS2, which I claimed days ago. The image shows the latest batch. There is no reason for more than ONE of the same notification per day... Ideally, you shouldn't send notifications for promocodes that have already been claimed
rough imp
I am receiving 12 or more notifications per day to claim DRAGONHEIRS2, which I c...
Dear @topaz marlin, thanks for reaching out.
could you please provide us with your Character ID or Nickname and your Device Model
topaz marlin
Samsung Galaxy Tab S8+
model: SM-X800
Nickname: R0DAN
rough imp
Samsung Galaxy Tab S8+
model: SM-X800
Nickname: R0DAN
Dear Traveler, thanks for your cooperation,
The information you provided has been submitted to the related team by us, we believe that it will advance the progress of checking issues. If any progress, we will contact you at once.
rough imp
Dear @topaz marlin,
We have verified that players will receive relevant notifications three days before the start of the new season. If they have multiple accounts, they will receive multiple notifications, resulting in them receiving several notices. We sincerely apologize for any inconvenience this may cause. Rest assured that we will relay their feedback to the team for further optimization and consideration. We appreciate your input.
topaz marlin
thanks
FYI: I only have this one account
topaz marlin
I wanted to thank you and your team for fixing this issue. It's very much appreciated! 😄