Monthly card not transferred to Season 2

[rustic badger]

Bought the 3 Ears monthly card and none of the bread and auto attacks transferred to season 2. I lost 9 days of items I paid for. Someone needs to respond……

[mighty parrot]

Hello @rustic badger, I am glad to serve you. Please wait for a while. I'm going to check the your question.

[rustic badger]

Thank you.

[mighty parrot]

Thank you for your patience, and we appreciate your love for our game!

In response to your query about lost stamina (bread), we want to clarify that, in accordance with the season reset rules, all Stamina Restoration items, commonly known as "bread," are reset at the beginning of each new season. This includes any unused stamina items from the previous season.

[mighty parrot]

For your convenience, here is a summary of the season reset rules:

Partial Reserved:

1. Your unlocked heroes, their Skill Level, and Inspiration Level will be reserved. All your heroes will be reset to Lv.1 at the beginning of each season.
2. Your unlocked Artifacts will be reserved. All your Artifacts will be reset to Lv.0 at the beginning of each season.
3. Essence of Creation obtained through Heliolite Dice Summoning will be retained at a certain percentage, regardless of whether it is consumed or not. Also, bonus Essence of Creation will be issued in the next season based on the current season's progress.

All Reserved:

1. Your unused Pure Sandcore , Wyrmarrows, Dragon Crystals, your dice used for summoning heroes, skill scrolls, unused Monthly Card and unused Imprint Stone will be reserved .
2. All your Avatars and Avatar Frames will be reserved.

All Cleaned:

1. At the beginning of a new Season, you need to explore the world once again to obtain ability points.
2. The Elemental Affinity rules are subject to periodic changes, and the Affinity Level will be fully reset; your unlocked exploration and combat skills will be reserved, and their level will remain unchanged. You can assign your character's attribute points during each new season.
   3.The world will be once again covered in fog, and you will need to re-explore the world to unlock teleport points.
   4.All items that are not mentioned will be reset. Please refer to the specific reserved list by clicking setting>Clepsydra Trail.
3. All Stamina Restoration items(bread) will be reset too.
   Besides, during the first 144 hours after the start of each season, you can reset your heroes' level and have your invested resources refunded. Please note that heroes' skill levels cannot be reset.

If you have any other questions or concerns, feel free to let us know. We're here to assist you and wish you an exciting and rewarding experience in the new season! 🙏

[rustic badger]

It also says all monthly cards items are fully reserved. All of my auto attacks are gone along with the stamina/bread that was paid for…….

[mighty parrot]

I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[rustic badger]

Thank you for your time.

[queen badger]

30 auto tickets are daily and they gone if you didn't use them every day

[mighty parrot]

Dear @rustic badger,
We have verified that the bread will be reset, and the rule says "unconsumed monthly cards" will be reserved which means the monthly card item daily supply from the three ears will reserve the unused. You can click the reserved item list to view the details of reset rules.
I hope my reply helps. If you have any other concerns don't hesitate to contact us again. Have a great day! 💗

[queen badger]

and bread is not paid item