bug i found 2

[tender tartan]

its been a week. hard to login.
not my internet! other game fine.

free lothar/flora would be fine😏

[woven mural]

Dear Traveler,
Thank you for sharing your concern with us, please provide the following so we're able to investigate your concern further:
Character Name:
Role ID:
Network Provider:
Country:
Awaiting your reply

[tender tartan]

network provider : indiehome
country : indonesia

[tender tartan]

free lothar/flora as compensation would be much appreciate 🙏🏻

[woven mural]

Dear traveler,thank you for reaching out to us. We have forwarded your concern to our team for review. Please be patient as we investigate the matter further. We'll update you as soon as we have a response.

[woven mural]

Dear Traveler, thank you for your patience. As for the login issue you mentioned, to help us locate the issue more efficiently, could you please contact us through the game app so that we can find some related game logs? Thank you for your understanding and cooperation in advance!

[tender tartan]

still happen each login.
how to do what you ask?

[tender tartan]

yesterday while im doing grave curse. it get disconnected.
my other game like honkai star rail and hol never like that

[woven mural]

Please click on the settings icon on the right.
And then click on the customer support icon on the top right.

[tender tartan]

done.

[woven mural]

Dear Traveler,
Please describe your issue in the in-game support channel in order to properly raise a ticket.
Awaiting your reply.

[tender tartan]

their respond no different from yours. Lol

[woven mural]

We hope your issue get resolved as soon as possible for you to continue experiencing the game. 🫶

[tender tartan]

free flora as compensation would be okey🗿