#falla al conectar cuenta de discord y twich

1 messages · Page 1 of 1 (latest)

young river
#

He estado en el directo y conecte mí cuenta de discord y no recibí los premios... Me gustaría saber si en un problema o error...

warm verge
#

Dear Traveler,
We are sorry to hear that you have encountered difficulties Binding your Discord account. According to the event rules, if you have already completed the Discord account binding before the start of the event, you will not be able to claim the reward directly. For this, we suggest you follow the steps below:

  1. Please find the "verify-here" channel in Discord and use the "unlink" to unbind your account.
  2. After unbinding, please proceed to rebind your account. You can click on "Verify" and then enter your character ID. Afterwards, you will receive an email in the game containing a verification code.
  3. Return to Discord, click on "verify code" and enter the verification code you received to complete the binding.
    If you have not previously bound your account, you simply need to click on "Verify", enter your character ID, and follow the steps mentioned above.
    If you encounter any problems during the process, or if you are still unable to claim the reward after rebinding, please provide us with a video or screenshots of your operation. We will promptly relay this to our development team for verification and resolution.
    We apologize for any inconvenience this may have caused and thank you for your understanding and support. We wish you a pleasant gaming experience!
sleek ibex
#

Hello, I never get to see the button 'Verify code'. DH Guardian is always thinking.

image.png
warm verge
#

Dear Traveler,
Thank you for reaching out, we will forward this issue to the relevant team and get bcak to you as soon as possible.