After the recent update Heksandra is BUGGED for some reason

[plush finch]

As the title shows, after the recent update I noticed that heksandra is gradually losing HP out of nowhere and she's not getting hit by anything. Gonna provide 2 videos of this

[dull goblet]

which set is she using? she is not in ancestral protection?

[kind grail]

Dear Traveler, thank you for reaching out to us, we're so glad to serve you.

Regarding the Heksandra bug, kindly note that we've reported the issue to the relevant team and get back to you as soon as possible.

Thank you for your cooperation and understanding!

[plush finch]

she's got ancestral protection but so do horrus and ergander, so 1 of the tanks have the set effect enabled. nothing like this ever happened yesterday. this started happening AFTER last nights maintenance update

[dull goblet]

'-'

ins't it obvious that she is taking damage from the ancestral set?

you can't control which one will have the set active, having more than one is innefective and may cause stuff like this

[plush finch]

your sentence doesn't make sense. then how come this didn't happen yesterday ?

how come her hp wasn't gradually going down like it is currently, yesterday ?

[dull goblet]

well they updated something and for some reason the set effect is active on her. but the reason why she is losing HP is obvious

[plush finch]

yeah well this is my point

something happened AFTER this update that made heksandra gradually lose hp

[dull goblet]

but "Hekssandra bugged for some REASON" is extremely misleading

hekssandra is not bugged and the reason is ancestral set

it will help the dragonheir team to focus on the issue if you describe as "I can't control on who ancestor set is active"

or " how to decide ancestor set effect when multiple heroes are equipped with it?"

[plush finch]

it is bugged. if yesterday and the days before that ergander, for example, was the one that had his ancestral proc every single time and then this update hit and changed that then yes it is a bug

[plush finch]

i actually did some more testing just right now and apparently there is a way to control who has his ancestral proc active

the way you do it is to place the hero you want with the active ancestral proc in first

[past sable]

Dear travler, after checking, at the beginning of the first video shows that the Heksandra poisoned by an enemy attack. And the second video is normal.Because Ancestral Protection's skill effect that shares the damage triggers the passive skill effect of the opponent's damage

[plush finch]

i already figured out what was the problem and it didn't take me 3 days to do so unlike you who contacted me 3 days later

as i said i found out what the problem was but after the update the game automatically changed the order of who's ancestral protection set to proc

before my tank had the protection proc but then automatically it got changed to heksandra

[kind grail]

Dear Traveler,

We sincerely apologize for the delayed response. Typically, unless adjusted by the player, the system does not automatically alter a player's equipment. If you have any further questions, please feel free to reach out to us again. We wish you an enjoyable gaming experience!

[plush finch]

well guess what ? the system DID INFACT ALTER THE SETTINGS OF MY EQUIPMENT

thanks to the last update