Dear Traveler, we found you had reported the same issue in the game customer service channel. In order not to cause any confusion or misunderstanding, we are going to follow your issue up in the in-game customer service channel Please remember to check our replies.
#cannot obtain chest bug
timber citrus
timber citrus
Kindly please be noted that it is under investigation , keep an eye on the in-game customer service channel.
timber citrus
We thank you for your corporation.
The attached video has been forwarded to our relevant team.
timber citrus
Dear traveler,
Thank you for your patience. Regarding the issue you've reported about being unable to obtain the chest, upon investigation, it appears that you have already successfully collected the chest rewards before. Therefore, it won't be possible to obtain it again. We will work to promptly address the chest display issues. Thank you for your understanding and support.