No dice from season shop

[thorny gate]

User id : 1407802882770733056

Bought dice with seasonal currency but none added

[soft light]

@thorny gate
Dear Traveler thank you reaching out to us, we're so glad to helps.
Kindly note that we are currently investigating these issues with the relevant team and will provide an update promptly.

Thank you for your continued support and understanding.

[thorny gate]

Thank you

[thorny gate]

@soft light
Hi, could you tell me if there's a chance to get a resolution to this problem before the end of odyssey summons please?

[soft light]

Dear Traveler,

Thank you for reaching out to us.

Upon investigating the reported issue, it has been confirmed that you successfully consumed Pure Sandcore1500 via the in-game shop on December 15, 2023, at 09:29:16 (UTC+0). Simultaneously, you received Heliolite Dice15 as intended, and after this transaction, the remaining amount of Pure Sandcore is 29. Therefore, you obtained Heliolite Dice*15 as expected.

Additionally, after purchasing the dice, you engaged in the Forthfaring Summons banner, drawing 4 consecutive 5-draw rounds. Following these draws, there were 9 dice left. Subsequently, less than 10 minutes after drawing a hero, you purchased 1 dice, resulting in 10 dice left, consistent with the amount shown in the provided screenshot.

We appreciate your detailed information, and we want to assure you that the transactions were processed accurately.

Should you have any further questions or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your continued enjoyment in the game.

[thorny gate]

@soft light
Thank you for responding, the forthfaring summons banner consumed 20 scrolls (from season reward) and NO dice were used/usable on it,
I had 3264 pure sandcone and have 1764 left, so I'm still missing 15 dice and am hesitant to exchange anything else from season shop

[boreal pendant]

You use both the scrolls and dice in summoning. It went correctly

[soft light]

Kindly be noted that the information has been forwarded to our relevant team and we will be getting back to you as soon as possible.

[thorny gate]

I don't think so i bought the dice after using the scrolls

[sour grove]

Each of those Summons cost 1 Helio & 1 ticket (In the Season 1 Settlement Hero Pool, each summon will consume 1 Heliolite Dice and 1 Season Summon Ticket https://www.dragonheir.info/article/150)

[soft light]

Travler, please note that in the Forthfaring Summon banners, each of Summon cost 1 Helio & 1 ticket. After checking your data, you obtained 5 Heliolite Dice through season settlement at 2023-12-15 09:27:00, and there are 14 Heliolite Dice at this time.
At 2023-12-15 09:29:16 (utc+0), 15 Heliolite Dice were obtained by redeeming them in the store. At this time, you had a total of 29 Heliolite Dice.
Subsequent you draw records are as follows:
2023-12-15 10:25:40 Obtained Gardrus, Dain, Uloar, Kailes, and Irzillas in 5 consecutive draws in Forthfaring Summons
2023-12-15 10:25:25 Obtained Forbrit, Uloar, Uloar, Caraman, and Altair in 5 consecutive draws in Forthfaring Summons
2023-12-15 10:23:45 Obtained Haug, Lyle, Kailes, Usha, Stegamoffyn in 5 consecutive draws in Forthfaring Summons
2023-12-15 10:23:27 Obtained Gerana, Haug, Wilt, Salian, and Thea in 5 consecutive draws in Forthfaring Summons
Among them, you got a total of 2 legendary heroes. Then you redeemed 1 Heliolite Dice through the store at 2023-12-15 10:31:59, and there was no record of using Heliolite Dice. At this time, the player had 10 Heliolite Dice left. It is the number of Heliolite Dice shown in your screenshot. So your Heliolite Dice quantity is normal.