blue oak server login trouble?

[topaz fjord]

i cant login the game

[cedar kite]

same here it says abnormal connection

[velvet halo]

same

[cedar kite]

would be nice to see if its happening in other servers too not only blue oak

[velvet halo]

my friends play fine on other servers

[cedar kite]

oh rip which blue oak are you on

[velvet halo]

1

[cedar kite]

im 2

1

[velvet halo]

Friendly nickname, I'm afraid of you in the arena 🙂

[cedar kite]

🙂

so is a server problem?

[velvet halo]

It looks like we are waiting for a response from the administration

[cunning gorge]

@cedar kite @cedar kite @topaz fjord
Dear Travellers,
Thank you for reaching out to us, regarding your issue about Login.
In order to quickly pinpoint the cause of the problem and assist you in resolving it,
please check if the following steps can solve the problem or not:

1. Try to switch networks (WIFI / 4G / 5G).
2. Clear the game cache and try to log in again.
3. If you still can't log in after using the above methods, remove the game and reinstall it.
   Thank you for your patience.
   If you still can't solve the problem even after trying the above three methods
   Please contact us again with the following information:

• [Server]:
• [Character ID]:
• [Role Name]:
• [Device Model]:
• [Network Operator]: (Example: Chunghwa Telecom / Chunghwa Broadband, etc...) )
• [Operation process video]:
  If you are installing the PC version of the game, please provide the following information.
• [Game Log]:
  (How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
• [Game installation full path]:
  (e.g. Windows(C)/User/Admin/download)

After receiving the information you provide, we will assist as soon as possible to confirm, I wish you all the best!

@velvet halo Dear Traveler, thank you for providing us all information, in another thread, kindly note that we've reported the issue to the relevant team.

[cedar kite]

its not an individual problem, blue oak is down for everyone playing there

[rotund sentinel]

Well thats at least 5 players from Blue Oak 1 having issues today. I would say that issue is related to the server.

[cunning gorge]

Please don't worry, we've reported the issue to our technical team, and we'll get back to you as soon as possible.
Your patience during this period is highly appreciated.

Thank you for your support and understanding!

[modest falcon]

Same

[modest falcon]

Make it 6

[cunning gorge]

@topaz fjord @modest falcon @rotund sentinel @cedar kite @velvet halo @cedar kite

Dear Travelers, It would be highly appreciated if you would try to re-login now and check, if the problem still exists, please try troubleshooting methods and provide us with account info for further investigation.

We're looking forward to your response!
Thank you for your support and understanding!

[cedar kite]

still same error for me

[modest falcon]

Still error

[velvet halo]

I couldn’t log in, the whole problem is relevant, you have the logs and character name

[rotund sentinel]

Issue is still there. Both on steam and stand-alone.

[cedar kite]

same here

please take into account that this is problem only for blue oak servers other servers work fine

[cunning gorge]

@rotund sentinel @modest falcon @cedar kite @cedar kite
Okay, could you please provide us with your character name for further investigation?

[cunning gorge]

we've reported the issue and all information you provide us with to our technical team, we'll get back to you as soon as possible.

Thank you for your support and understanding!

[cedar kite]

papamarou is my character name

[rotund sentinel]

character name: Fatespinner - if needed i could provide the long numerical id as well

[modest falcon]

Chroche is my character name

[cunning gorge]

@modest falcon @rotund sentinel @cedar kite
Thank you so much for your efforts, we will check with our team and get back to you as soon as possible.

Thank you for your patience and understanding!

[modest falcon]

Fyi in the dragonheir fb grup (from my country) said they’re having trouble with login in blue oak too

[cedar kite]

only thing im happy about it happened so early, imagine 3-4 hours before reset. we would lose like 20 ranks in clepsydra rankings 😅

[velvet halo]

Yes, while we are not allowed into the game, the rest receive a rating, but because of a bug we can be eliminated from the rating

[cedar kite]

Ι ΜΑΝΑΓΕΔ ΤΟ ΛΟΓ ΙΝ ΞΘΣΤ ΝΟς

i managed to log in now

[modest falcon]

Neat, can login now

[cunning gorge]

@modest falcon @cedar kite Great!
We're so glad to hear that the issue resolved for you.

If you have any inquiry or concern, please don't hesitate to contact us and we'll be happy to assist you at anytime.

Thank you for your patience and understanding!

[velvet halo]

++

[warm whale]

I have the same problem. my nickname: cmonman

[cunning gorge]

So glad to hear that

[rotund sentinel]

yes, its working again. My thanks to the support staff.

[cedar kite]

blue oak 2 is still down, you only seem to have fixed blue oak 1

[cedar kite]

nvm it works

thanks for fast response

[dusky mica]

I still cannot access the game

will reboot and try again

[cunning gorge]

@dusky mica @warm whale Dear Travelers, please try to restart the game, and check, If the issue persists, please let us know.

[dusky mica]

Finally! tysm! I didn't check bug report, because it wasn't a bug 🤷‍♀️

[cunning gorge]

We're so glad to help you, if you have any inquiry or concern please don't hesitate to contact us.

Thank you for your support and understanding!

[dusky mica]

tysm for a truly great game and the excellent support!

[warm whale]

@cunning gorge I was able to enter. thanks for the help and speed

[cunning gorge]

Thank you for much for your feedback, we're so glad to hear that 💗

[cunning gorge]

Most welcome, If you have any inquiry or concern, please feel free to contact us and we'll be more than happy to assist you.

Thank you for your understanding!

[fresh adder]

Me too.xD abnormal connection