In-Game Top-Up Issue (PC/Steam)

[native chasm]

-User ID : 2226896763642976256
-Description of the bug:
--> In game top-up on PC doesn't go through to the payment option then gives the error in the clip

[glass void]

Dear Traveler,
Thank you for letting us know, we will forward this issue to our relevant department and get back to you as soon as possible.
Thank you in advance for your patience and continuous support.

[native chasm]

thank you

[glass void]

Dear Traveler,
Please clarify whether it's downloaded from steam or the official website and let us know the below:
-Network Provider.
-Pc Specs
Awaiting your reply.

[native chasm]

Sorry for late response

-the game was downloaded through steam

• network provider is Silknet (Georgia)

-pc specs: 11th Gen Intel Core i7-1165G7 processer, 16 GB RAM, windows 11 (version 23H2)

However, @delicate estuary mentioned that one of his viewers also had a similar issue too

[delicate estuary]

Yep - Viewer mentioned it. I also can't make a purchase in-game via the Steam client. I can just fine via the Dragonheir client. And I can just fine via Android

But Steam client, nope

And been that way for like at least a week

[glass void]

@native chasm
Thank you for providing us with the information, kindly note that we've reported the issue to the relevant team, and we'll get back to you as soon as possible.

@delicate estuary @native chasm
Furthermore, we suggest you restart Steam and try again, and please make sure that the Steam client is running and your Steam account is logged in. It would be grateful if you confirm with us if the issue resolved after doing these steps.
We're looking forward to your response.

Thank you for your efforts and understanding!

[delicate estuary]

I've opened closed client multiple times over past week, never been able to make purchase. And yep, I am fully logged into steam. I launch the game from my library on the steam client.

Only thing I can think of is I have Steam overlay disabled for the game. I can try with that enabled tomorrow when I get back on PC

[glass void]

Thank you so much for this.

We're looking forward to your confirmation after trying!

[glass void]

@native chasm Dear Traveler,

Thank you for your patience,
Regarding the payment issue, after checking from our end, we would like to let you know that you rejected the transaction, Please confirm with us if the payment operation is done, we recommend you to try to contact steam customer service to verify the issue problem.
IF you have any inquiry or concern, please don't hesitate to contact us.

thank you for your kind patience and understanding!

[native chasm]

thank you, I will check with steam then !

[delicate estuary]

I can confirm that the issue is in disabling the Steam Overlay in-game

With the Steam Overlay enabled, the purchase window pops up

So you guys might want to try and give players an error or something informing them that they have overlay disabled and to enable it to make purchases - or find a work around so it opens in the browser or in steam client instead of only overlay