#Alternative Summonings V bugged

1 messages · Page 1 of 1 (latest)

candid ridge
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User ID 2095447700127696896

I can't post a screenshot due to the nature of my problem:

Alternative Summonings V is apparently bugged as it is not giving me the correct heroes.

First of all, I received epic Elvis and Rava which are not part of the shown epics for this event. My understanding was that only the shown heroes can be obtained.

Second, and more importantly, I opened a legendary that I didn't give blessing to (Ripekas) and WITHIN THE SAME BANNER opener 36 consecutive Heliolite dice after getting the legendary without getting another legendary.
According to the event rules, the 35 pity should apply in this banner and I should have gotten another legendary.

candid ridge
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Edit:
The game seems to think that I opened 20 dice in the Heliolite Aggregation Banner instead of Alternative Summonings which explains both issues above.
However, I am absolutely certain that I used the correct Banner since I have OCD and triple check everything and I also wasn't alone and my husbands also confirms I used the Alternative Summonings Banner.

elfin dust
candid ridge
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Thank you!

elfin dust
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@candid ridge
Dear Traveler, Thank you for your patience, we really appreciate it.
After investigation, we found you've drawn a legendary hero Gaiolere on 12-05 at UTC+0 07:27:15 at the 10th draw of Call of Sunrise V, and the guarantee was reset then; and got a legendary hero Ripekas on 12-05 at UTC+0 07:29:00 in the 21st draw of another round of Call of Sunrise V.

If you have any inquiry or concerns, please don't hesitate to contact us.

Thank you for your patience and understanding!

candid ridge
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Your investigation results are correct.
After getting Ripekas, I opened further 36 Heliolite Dice in Call of Sunrise V and did not get another legendary.
Instead, I got rewards for several levels in the Heliolite Aggregation (orange banner), which I didnt use to open the dice.

elfin dust
candid ridge
# elfin dust Glad we could help. If you have any other concerns don't hesitate to contact us ...

I think you are misunderstanding me, the issue is not resolved.
I opened Ripekas, which you have confirmed - AFTERWARDS, I opened 36 Heliolite dice under the same banner and did not get another legendary.
The bug is that the game thinks I opened 20 of those 36 dice under a different banner but I didn't!
I opened all 36 under Call of Sunrise V and so I should have gotten another legendary

elfin dust
candid ridge
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I know that. That is not the problem or the point. AFTER the pity reset I opened 36 dice. But the game opened 20 of them in the wrong event although I am 100% sure I opened them in the Call of Sunrise V event.

candid ridge
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@elfin dust any updates?

elfin dust
candid ridge
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Thank you 🙂

elfin dust
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@candid ridge
Dear Traveler,
Thank you for your patience, After double-confirmation, we didn't find any abnormality. We've found that you spent 75 Heliolite Dices on 12-05, in which 20 Heliolite Dices were used in Heliolite Summons and the other 55 Heliolite Dices were used in Call of Sunrise V. Legendary heroes "Gaiolere" and "Ripekas" were drawn at the 10th draw and the 21st draw of another round, and then you had another 24 draws in Call of Sunrise V, which were 55 Heliolite Dices.

Thank you for kind patience and understanding!

candid ridge
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@elfin dust Hey Lydia,
I appreciate your help earlier even though the outcome was not great for me.
Could you please do me a favour and check my pity counter in the Heliolite Summons? I'm pretty sure I opened 35 in a row in Heliolite Summons with no legendary so I'm a bit confused and frustrated.
Hope you can help 🙏

elfin dust
celest copper
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👀