#Samsung log in frozen

1 messages · Page 1 of 1 (latest)

earnest wraith
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I'd include the date you asked for, but I'm unable to load the game beyond the snow background. Seems to not be initializing, or loading.

I'm running a Galaxy S22, and last night I updated to the new OS, which I suspect is the issue.

unique kestrel
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Dear Traveler,
Thank you for reaching out, please provide the following so we're able to investigate this issue:
Operation Video:
For Android versions, please provide the following information:
[Game Log]:
(How to obtain the log: log file located at /Android/data/com.sgra.dragon/files/.)
Awaiting your reply.

toxic onyx
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Facing the same issues, will try to send logs once i reach home

unique kestrel
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@toxic onyx Thank you for letting us know, please send a video recording for the issue alongside the logs so we're able to investigate this issue to the fullest.

toxic onyx
unique kestrel
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Thank you for providing the video, awaiting the log files.

toxic onyx
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Hi

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I am back

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Im tryiong to send the logs

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but there seems to be some kind of error preventiing me from uploading the file

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Says upload failed

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Wait

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Ill send you a google link

unique kestrel
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@toxic onyx Can we send you DM? we'll provide you with a way so you can send the Game logs.

unique kestrel
toxic onyx
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here is the link, let me know if you can access the log file or need anything else

unique kestrel
toxic onyx
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Thank you

unique kestrel
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@toxic onyx
Thank you for your patience, we really appreciate it,

It would be highly appreciated if you confirm with us whether you have successfully logged into the game before.

We're looking forward for your response!

Thank you for your patience and understanding!

toxic onyx
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Nope, new player~

unique kestrel
# toxic onyx Nope, new player~

Thank you for letting us know, we'll check with our team and we'll get back to you as soon as possible.

Thank you for your support and understanding!

unique kestrel
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Dear @toxic onyx, thank you for your patience. We truly understand your point and we deeply regret any inconvenience it may have caused you. Please note that we've already reported your issue to our team for further investigation and it might be caused by the inadaptability of the device, and we are still working on optimizing it, which may take some time. And we strongly recommend you to run our game on other Android devices or PC to get a better gaming experience. Thank you for understanding and support! 🫶

toxic onyx
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Any updates?