#Не загружается игра
1 messages · Page 1 of 1 (latest)
Dear Traveler , Thank you for contacting us.
Please try switching to a different network if that hasnt worked please follow the below details.
Provide the below details as you have already tried to reinstall the game and install it again.
Character Nickname
Character ID
Network Provider
Network Connection Type : e.g., 5G/WIFI/Wired Network
Screen Recording of the Operation:
Region
Game log
(How to get the logs on Pc: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
[Game installation full path]:
(e.g.: Windows(C)/User/Admin/download)
Character Nickname FOOX
Character ID 1777380685855119360
Network Provider Novotelekom
Network Connection Type : WIFI
Screen Recording of the Operation:
Region Russia
Game log
[Game installation full path]: D:\DragonheirSilentGods\DragonheirSilentGods.exe
@ornate crown Thank you for the information provided , however the logs needs to be sent as an attachment here in the thread please.
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Dear Traveler,
Thank you for the information provided , we will forward this issue to the relevant team and get back to you as soon as possible.
@ornate crown Dear Traveler , Thank you for your patience.
Could you please kindly try downloading aka on the link below which will help getting the issue resolved .