glad mantle
Hello, I would like to ask you to help me. I really liked your game. I've been playing for over a month and my email has been banned from GOOGLE, they can't help, and I can't get into my favorite game. Can you change my email address to a new one that I will create so as not to lose progress on my account? Thank you in advance.
flat yew
Hello, I would like to ask you to help me. I really liked your game. I've been p...
Hi Traveler!
Thank you for taking the time to get in touch with us and for sharing your concerns.
Regarding changing the third party account concern, If the third-party account you've already linked and the third-party account you want to link belong to the same platform (for example, they are both Google or Facebook accounts), then you can take the following steps to complete the account change:
Option 1:
1.Create a new game account and link the third-party account wanted with it on the same device;
2.Provide the character ID of this newly created game account;
3.We will swap the bindings of your accounts after receiving your new account's character ID.
Option 2:
If the third-party account you've already linked and the third-party account you want to link are not from the same platform, we suggest you click Settings - Link Account in the game, and directly link this third-party account you want to.
No matter you choose to swap or add a third-part account's binding, you can be assured that you won't lose your game progress. And if you choose Option 1, please reply to us with your new account's character ID as soon as possible. We will verify and process it for you as soon as possible after receiving your reply.
We're looking forward to your reply!
Thank you for your support and understanding!
glad mantle
As I understand you correctly, I now need to create a new account, go through training, then link it to the mail that was blocked from me?
flat yew
As I understand you correctly, I now need to create a new account, go through tr...
Dear Traveler,
What we mean is that you create a new account on the same device and link it to the new third party linking method so we're able to exchange the linking for you and you will be able to use the new linking method to login to your account that's banned by Google.
glad mantle
In general, I already have another account created with working mail, can I use it? If so, here is the identifier.
1703211993031444480
flat yew
@glad mantle Please let me check with our team and get back to you as soon as possible.
Thank you for your support and understanding!
glad mantle
Okay, I'll wait and thank you in advance.
flat yew
@glad mantle Dear Traveler, in order to continue the investigation from our end, could you please provide up with your Role ID or character of the other account you want to change third party account.
Thank you!
glad mantle
If I understand you correctly, you want me to provide the ID of the account that was blocked, alas, I did not save it (((But I can provide the email on which this account is located.
The main character's name is Kira, lvl 50.
flat yew
@glad mantle
Dear Traveler, Thank you so much for providing us the information we would like to let you know that we've passed all the information to our technical team and we'll get back to you as soon as possible.
Thank you so much for your efforts and understanding!
glad mantle
Thank you very much, I will wait for good news.
flat yew
Hello Traveler,
Thank you for your patience while waiting, we have swapped the accounts successfully.
If you have any further concerns feel free to let us know.
glad mantle
Thank you very much, everything works!!!😘