#Battlepass Excessive charges

1 messages · Page 1 of 1 (latest)

still junco
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I ordered the battlepass and got an error. After it finally completed, Steam charged my wallet a total of 5 times for it and refuses to refund me until you verify.

frank isle
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Dear Traveler,
Thank you for taking the time to get in touch with us and sharing your concerns.
Regarding the Battle Pass purchasing issue, It would be highly appreciated if you provide us with the following details:

  • Character Name
  • Role ID
  • Screenshot of the Order: Must include order number + purchase date
still junco
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LaneTalbot

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2151742805434488832

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So there you see the original BP purchase then the subsequent 4 more charges.

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let me click the purchase to get you the id

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the other 4 will not allow me to get an ID

frank isle
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@still junco
Thanks for your reply, it's really appreciated. We have forwarded the issue to the appropriate team and will respond to you soon as possible.

Thank you for your support and understanding!

mint wyvern
# still junco LaneTalbot

Wookie, Smash the fek outta those replies before we lose the opportunity with new laws 😀
It would make the Vibe rise cause so many people would Cheer your Smash/ing!!!
Could save the world…🥹😳

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(Runs madly back into the forest 🌳)

frank isle
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Hello Traveler @still junco , Thank you for your patience.

In regards of the battlepass.

Are you willing to exchange for a non-limited in-game gift pack of the same value or dragon crystals gift pack , and we will also give an additional amount of wyrmarrow as a compensation.

Awaiting for your reply !

still junco
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is it going to be $80+ worth?

frank isle
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Kindly be noted that what has been mentioned is $80 worth.

still junco
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Sounds good then, thank you.

frank isle
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Which one would you like to go with please.

still junco
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The gift pack

frank isle
# still junco The gift pack

Thank you for your reply it really appreciated,
We would like to let you know that we've passed your reply to our team and we'll get back to as soon as possible!

Thank you for your efforts and understanding!

still junco
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Thanks

still junco
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when will I see this added to my account?

frank isle
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Hello Traveler,
What kind of gift bag would you like to choose?
Master's Secret Collection1+Scholar's Secret Collection2
Master's Secret Collection1+Scholar's Secret Collection1+Apprentice's Secret Collection*3
Or other gift bag combinations, the total price does not exceed 80 US dollar.
Awaiting your reply

still junco
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Master's Secret Collection1+Scholar's Secret Collection2 would work. Thank you

frank isle