#Im stuck on the drizzt quest
1 messages · Page 1 of 1 (latest)
Hello Traveler,
Thank you for taking the time to get in touch with us and for sharing your concerns.
Regarding the game issue, it would be highly appreciated if you provide us with a following details:
【Network Provider】
【Network Connection Type】: e.g., 5G/WIFI/Wired Network
【Region】
【Game log】
We're looking forward to your response!
thank you for your support and understanding!
Hello. I'm in the UK. Skybroadband, WIFI, through epic game store and I dont know how to find the log
No worries, 🫶
(How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
[Game installation full path]:
(e.g.: Windows(C)/User/Admin/download)
why i only 1 legend on 70 dice?
Dear @potent scroll, thank you for contacting us.
Could you please provide us with your Character ID. 🙏
1876459926724068352
Thank you for your cooperation. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back. 🙏
Hi Lydia. Im going to uninstall and try again on steam. Thanks for your help
I'm glad to serve you, if the issue still occurs please contact us again. 🫶
will do cheers
Dear @potent scroll , thank you for your patience.
After checking and verification, In these 70 draws, you obtained a total of 2 legendary heroes. The 35th draw is Sagomir, and the 57th draw is Sutha. The last time you drew Legendary hero was at 2023-11-23 08:24:45 (UTC0) (Hero Obtained: Sutha), and since then, you has accumulated 13 times without drawing Legendary hero. Please note that not every 35th draw will be a Legendary hero. If you get a Legendary Hero while the draw count is less than the guarantee count, then the draw guarantee count will be reset.
For example, if you get a Legendary Hero in the 20th draw, the draw guarantee count will be reset.
I hope my reply helps. If you have any other concerns don't hesitate to contact us again. Have a great day! 💗