unable to purchase due to issues with country

[prisma steppe]

hi team, any ideas how to fix this? i haven't changed anything on my account that will affect the transaction.

[summer briar]

Dear Traveler,
Thank you for reaching out, please let us know the below so we're able to investigate this issue further:
【Character Nickname】:
【Character ID】:
【Region】:
【Network Provider】:
Awaiting your reply.

[prisma steppe]

【Character Nickname】:
Savros
【Character ID】:
1569933525646183424
【Region】:
Fountain interplanar VIII
【Network Provider】:
PLDT

[summer briar]

Hello Traveler,
Thank you for letting us know, we will check with the relevant team and get back to you as soon as possible.

[summer briar]

Dear Traveler,
Please let us know, what's the country you're trying to purchase from and the country your Google account is set at.
Awaiting your reply

[prisma steppe]

philippines

i didnt change anything, and i recently made a purchase last nov23

[summer briar]

We will check with the relevant team and we will let you know the feedback as soon as possible.

[prisma steppe]

thank you

[prisma steppe]

here's the error code if it helps

i have removed and added the payment method but got the same error

[summer briar]

We thank you for the information provided , our team is still investigating the issue and we will be right back with you.

[summer briar]

@prisma steppe Hello Traveler , Thank you for your patience.

Regarding the payment issue , we do suggest to contact google to troubleshoot the issue.

We understand that this might cause frustration however to get the issue resolved .