#cant login
gleaming gate
unborn kayak
Dear Traveler, we suggest you try to switch the network or change the network proxy, and then restart our game again. If your issue still persists after trying, please feel free to let us know.
gleaming gate
I was able to log in a few minutes ago, suddenly it didn't connect and I couldn't log in. how to change proxy on PC
unborn kayak
I was able to log in a few minutes ago, suddenly it didn't connect and I couldn'...
Kindly be noted that the issue has been forwarded to our relevant team and we will be right back with you.
@gleaming gate Thank you for your patience.
Could you please send us the details below
Role ID
Character name
Server
And please provide us with the logs on your PC and here is how to get it :
[Game Log]:
(How to obtain the log: Go to the installation directory of the game in the system files, and there will be a 'logs' folder)
[Game Installation Path]:
(For example: Windows(C)/User/Admin/download)
Please send us all the log files.
