the game freezes | Dragonheir: Silent Gods | Page 1

ocean harbor Nov 20, 2023, 3:40 PM

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id:2074899991311611904
The game freezes after a few minutes, reinstalling does not help. I don't want to lose progress. smartphone One Plus 9rt

proper jackal Nov 20, 2023, 4:03 PM

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@ocean harbor
Dear Traveler, Thank you for taking the time to get in touch with us and for sharing your concerns.
Regarding the freeze issue, this is usually caused by unstable network or equipment.
We suggest that you try the following steps that might solve the issue:

Please switch to a stable network and restart the game.
Stop running of other applications while playing the game.

If the issue still exists, please provide us with the following details:

Country/Region
[Game Log]:
Game log location: Please find the log file in the /Android/data/com.sgra.dragon/files/ directory using a file manager.

Once we receive the information, we will immediately notify our technical team to check and address the issue.

Thank you for your cooperation and support!

ocean harbor Nov 20, 2023, 4:29 PM

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📎 dragon_log_20231120_11.log 📎 dragon_log_20231120_15.log 📎 dragon_log_20231120_14.log 📎 dragon_log_20231120_17.log 📎 dragon_log_20231120_16.log 📎 dragon_log_20231120_18.log 📎 dragon_crash_1700494648.log 📎 dragon_crash_1700492553.log 📎 dragon_crash_1700493053.log

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Region/Russian federation

proper jackal Nov 20, 2023, 4:35 PM

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ocean harbor Region/Russian federation

Thank you so much for your reply, we really appreciate your efforts.
please don't worry, we've reported the issue to the relevant team, and we'll get back to you as soon as possible.
Thank you for your support and understanding!

ocean harbor Nov 20, 2023, 4:36 PM

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#the game freezes