Обновление игры!

[south mesa]

Это нормально?

[proper ivy]

@south mesa Dear traveler ,

Could you please explain a little bit more so we can better assist you.

[south mesa]

Я пытаюсь зайти в игру! В лаунчере стоит Обновления! Я нажал обновление

Но оно не может обновится!

Антивирус пишет что игра пытается установить вредный файл! и блокирует его

[proper ivy]

Understood , Could you please follow the steps below to better assist you.

Regarding the [Loading] issue you asked:
It is normal for our game program to be scanned by some regular anti-virus software.
In order to quickly locate the cause of the problem and assist you in resolving it, please contact us again with the following information:
[operation process video]:
After receiving your information , we will help you confirm as soon as possible , I wish you all the best!

[south mesa]

Перезагрузил Лаунчер! снова нажал обновить! но антивирус не даёт обновится игре

[proper ivy]

Kindly please be patient with us , the details has been reported to our team and will get back to you as soon as possible.

[south mesa]

Ok! Thank you! Waiting for an answer!

[south mesa]

do you have any news for me?

[proper ivy]

We do apologies for the inconvenience , issue still under investigation.

[south mesa]

It’s clear) It’s just that resources are burning out, as is time for playing! I'll be waiting impatiently for a solution

[south mesa]

How are you progressing in solving the problem?

[proper ivy]

@south mesa Dear Traveler, We regret for the inconveniences our game causes to you.

We would like to let you know that our team is investigating regarding the issue , and we'll get back to you as soon as possible. your patience during this period is highly appreciated.
Thank you for your support and understanding!

[south mesa]

Thank you for a good day! I took a break from the game!

[proper ivy]

Dear Traveler, Thank you for your patience.

Once again we do apologies for any inconvenience caused and frustration by the game.

In the launcher that you have currently , there is a repair button that you can click to fix the issue .

if the above did not work you can download the latest version which is 1.3.34 from our official website.

Once again we apologies for the inconvenience caused by our game.

[south mesa]

Well, as I understand it, you haven’t solved the problem!

Very useful information in 24 hours! At the same time, you could not even indicate the reason why you have a file in your patch that is a suspicious application! I think the antivirus is swearing at this file for a reason!

[proper ivy]

@south mesa Understand the inconvenient , let me report the issue to our relevant team and get back to you again.

@south mesa Kindly be noted that to able to pinpoint the issue we are requiring the game installation path to better assist you further.

[south mesa]

File is listed here! and the way to it

[proper ivy]

Dear Traveler, Thank you for your patience, we really appreciate it.
We recommend you to trust the file and check whether the game can log in normally.
We're looking forward to your response!
Thank you for your kind patience and understanding!

[south mesa]

After disabling the antivirus for a while, I updated the game! It started, but after the antivirus turned on this file was deleted again by the antivirus! But the game is currently working

[proper ivy]

I'm so glad that the game is working now.
Regarding the issue about once the antivirus turned on this file was deleted again, kindly note that we've passed it to our technical team for further investigation.

If you have any inquiry or concern please feel free to contact us.
Thank you for your kind patience and understanding!

[south mesa]

I just want to improve our game! Therefore, I was persistent in correcting the error! So that other people don't have to deal with this

[proper ivy]

Thank you so much for your efforts, we really appreciated. We sent your feedback to the relevant team for investigation. Thank you💗

[south mesa]

Good luck! I'm looking forward to the second season)