No play button on launcher after last patch?

[south acorn]

Been playing since launch but after last patch I cant seem to launch the game as the launcher doesnt display the play button.

[sour anchor]

Dear Traveler ,

Could you please send us a video screen of the issue it self so we can better assist you further.

[south acorn]

That is all that shows. I launch through the exe and this is what shows in the launcher.

I am unable to click settings as well as there is a cross sign

i can click the facebook/discord/website icons thats about it

[sour anchor]

Understood , please try the below method.

Regarding the [Login] issue you mentioned, according to your description, this is usually caused by unstable network or equipment.
We suggest that you try the following two ways to solve the problem:

1. Please switch to a stable network and restart the game.
2. If solution 1 doesn't work, please reinstall the game.
   ★ If you need to reinstall the game, please make sure that your account has been linked.
   If you still can't solve your problem after trying the above two methods, please contact us again and provide the following information for further confirmation:
3. Account ID/Role. Name/Server
4. Model of the device
5. Country/Region
6. screenshots of the problem details
   Please don't worry , after receiving the information provided by you, we will immediately report it to the R&D team, thank you.

[hot cosmos]

Has there been any updates to this i am curretly faceig the same issue

[sour anchor]

Hello @hot cosmos, thank you for contacting us.
Can you please try the mentioned steps. If these basic troubleshooting steps didn't solve your issue. Please provide us with:

1. Character ID.
2. Server.
3. Device Model.
4. Region
5. Screenshots of the issue.

[hot cosmos]

i downloaded it o my phone i was not able to get it working on my PC

[sour anchor]

We appreciate your love for our game. 🫶
Please try the troubleshooting steps and inform us if the problem still occurs or not. 🙏

[hot cosmos]

Tried all of them
Character ID: Mastergen 2156105668775796736
Server: Was not able to load one
Device Model: PC
Region: Was not able to load one
Screenshots of the issue.

[sour anchor]

Dear @hot cosmos, thanks for your cooperation, the information you provided has been submitted to the related team by us, we believe that it will advance the progress of checking issues. If any progress, we will contact you at once. 🙏

[sour anchor]

Dear traveler,
Please click the fix button on the right, if still can not solve the problem, then please try to download the latest version of the launcher on the official website, we have updated to 1.3.34.
If you have any other questions, just let us know.

[hot cosmos]

I checked but when i downloaded the client it still shows 1.3.33

[sour anchor]

@hot cosmos
Thank you for your reply, we really appreciate your efforts. Please don't worry, we've reported your feedback to our technical team for further investigation and we'll get back to you as soon as possible.

Thank you for your support and understanding!

[hot cosmos]

thank you for the reply

[hot cosmos]

[sour anchor]

Dear @hot cosmos, thank you for your patience.
Our team is investigating your issue. Please inform us with your game installation path. This information will help us with our investigation. 🙏

[hot cosmos]

i have two drive a drive C and D i have tried both Steam and Client launcher both has the same issue both installed on both C and D drives.

[sour anchor]

Dear Traveler, Thank you for your patience.

Could you please try and disabling the antivirus and then try re-logging to check if the game will request to be updated or not as we need to confirm couple of information.

Thank you for your cooperation🫶 .

[hot cosmos]

Both Steam and the official client was tried with this method with same issue, No play button shows up and the official client says 1.3.33

[sour anchor]

Hello Traveler,
Thank you for your patience while waiting, please disable the antivirus application and then re-login the game to see if there is a prompt to update the game and check after the update whether it will show the play button or not and let us know.

[hot cosmos]

I thried this but it still does not pop up.

[sour anchor]

Hello Traveler, Thank you for getting back to us.

Kindly be noted that the information provided has been forwarded to our relevant team and we will get back to you as soon as we can.

[sour anchor]

Dear @hot cosmos , thank you for your patience.
Our team is investigating your issue. Please inform us with your game installation path including a screen shot. For the C and the D so we can further investigate.🙏

[hot cosmos]

D:\DragonheirSilentGods

this is the only drive i have it installed on currently

[sour anchor]

Uderstood thank you for the information provided , we will be right back with you.

[sour anchor]

@hot cosmos Hello Traveler , Thank you for your patience.

Could you please try to download the game through this safe link :

https://sf16-g-alisg.dailygn.com/obj/sf-game-alisg/gdl_app_3/DragonheirSilentGods/va/win64/formal/dragon/1.3.34/11076369/DragonheirSilentGods_11076369_donwloader_1.3.34.exe

[hot cosmos]

I did the install but when the game loads up its the same issue no play option pops up adding system specs.

[sour anchor]

Thank you for letting us know, we will investigate this with the relevant team and get back to you ASAP.

[sour anchor]

@hot cosmos Hello Traveler , thank you for your patience.

Could you please add the game to the allowlist in the antivirus that you have installed on the PC to see if that will give sign of the login interface and the play button.

[hot cosmos]

its not blocked that was one of the things i checked.

[sour anchor]

@hot cosmos Thank you for your patience and corporation.

Could you please provide us with the log files where it should be at.
Example :
C:\ Users\ Admin\ AppData\ Roaming\ DragonheirSilentGods\ logs

[hot cosmos]

these are the files i was able to locate as the game is not installed currently on my C drive

[sour anchor]

@hot cosmos Thank you for providing all the information requested , the details has been forwarded to our relevant team to check and we will be back with you shortly.

[sour anchor]

Hello Traveler @hot cosmos , Thank you for your patience.

Kindly be noted that the logs that got sent are incorrect , could you please check your computer name is admin and if it is , kindly please change it to your personal username and from there we can check what else can be done.

[hot cosmos]

as the game is not installed on my C drive i could not follow the path provided, let me send you all the other log files i was able to locate

[sour anchor]

No worries, we really thank you for your efforts, we would like to let you know that we've passed the issue to the relevant team and we'll get back to you as soon as possible!

Thank you for your support and understanding!

[sour anchor]

Dear @hot cosmos, thank you for your patience.
Please use the steam version of the Client to see if the game can run normally. 🙏

[hot cosmos]

i will install it now one moment

[hot cosmos]

Same issue when installed on both drives for C and D drives

[hot cosmos]

have a good one team i think at this point i should give up

[sour anchor]

Dear player, hello!
Please don't be angry, we care very much about every player's feelings and experience, don't want to affect your mood due to this problem, I believe that in the game you and your friends have very good and happy memories, please don't give up easily. Please believe that we have been working hard, and hope to give all players a better gaming experience, please continue to support us, we also hope that our game continues to grow on the road, all the way with you!
In addition, please rest assured that your problem, I have feedback to the relevant team, they have been working hard to solve your problem.
Sorry for the inconvenience!