kicked out of dungeons

[hazy oracle]

I don't understand why it kicks me out but this has happened alot to me and to be honest it's nothing but angering me because I like these kind of games

[rare panther]

Dear Traveler, Thank you for your patience.

Could you please send us a video of the issue so we can better assist you further.

[rare panther]

Thank you for providing the information needed , the details has been forwarded to our relevant team and once we get an update we will inform you right away.

[rare panther]

@hazy oracle Dear traveler, Thank you for your patience.

Can you please provide the below details so we can better assist you

Role ID
Character name
Server

And please provide us with the game logs if possible

How to get a log: The log files are under /Android/data/com.sgra.dragon/files/

And if you please can tell us what time exactly this issue usually happens.

Awaiting for your reply.

[hazy oracle]

2109239997547428864
Zabreconis
Lumina II

Whenever I enter the flame domain dungeon

[rare panther]

@hazy oracle Thank you for the information provided , however screen shots provided are not the log files for the game.

[hazy oracle]

I can't find it, is there a different way to find it because I play the mobile app?

[rare panther]

Please go to your files and then go to Android/data/dragon.sgra.com

[hazy oracle]

I have nothing there

[rare panther]

@hazy oracle Kindly be patient with us , information has been forwarded already to our relevant team.