Guild leader missing

[formal basin]

Hello, since fews days our guild leader is missing and we cant manage the guild, do you know if the game has a solution for this?
thank you!!

[scarlet dune]

Dear Traveler,
Hello! I'm glad to be of service to you.
Regarding your inquiry about the Alliance leadership, I suggest you first contact the current alliance leader for a position transfer. If the alliance leader is inactive or cannot be reached within 7 days, you can contact us again, and we will assist you in manually transferring the leadership position.
I hope the above explanation helps you. If you need further assistance, please feel free to reach out to us anytime. Thank you!

[formal basin]

thank you very much for explanation and help

[safe steppe]

I’ve reached out 2 times about our guildleader. Nothing is happening. @scarlet dune

Guild : Immortality
Server : Nytheria IX

[scarlet dune]

Dear traveller , Thank you for providing all the information.

Kindly be noted that the issue has forwarded to our relevant team to check that out as soon as possible.

[safe steppe]

Thank you 🙂

[scarlet dune]

May we know what posistion are you in the guild so we can better assist.

[safe steppe]

I’m just a regular member.

[scarlet dune]

Understood , kindly please be patient with us and we will be right back with you.

[scarlet dune]

@safe steppe Dear traveler,

Have you tired to contact the vice leader.

[safe steppe]

Only one Senior in the guild. No Vice Leader

[scarlet dune]

Understood , In that case as you are not able to get in touch with the guild leader and no Vice leader.

We could recommend joining another guild that is active.

[safe steppe]

Or you could transfer the Leader role to the Senior member? Your first answear stated that you could.

[scarlet dune]

Kindly be noted that we will be checking with our relevant team and get back to you as soon as possible.

@safe steppe We understand the frustration , however we are only allowed to transfer the leader ship to a vice leader or to get in touch with the guild leader to take his/her approval , however this cannot be done so we would like to recommend as mentioned before to join a Active guild.

[formal basin]

Hello i m coming back to you, it’s been 7 days our guild leader is missing, he doesnt answer to our message. My guild is number 1 in my server and we are going to lost this place cause we are unable to recruit. For us it’s an émergency cause saison s1 is about to finish soon. I Hope you can help us

Server: chaos chlepsydra

Guild name : creed

Guild name leader :Valencia fear

New guild leader if its possible: nétéro

Thank you very much for your help

[scarlet dune]

Dear Traveler, Thank you for reaching out to us ,

In regards of the of transferring the leadership to a member , may i know what position are you in the guild and have you tried to reach the guild leader or the vice leader.

[formal basin]

I’m just a player, the guild master didnt chose a vice leader…Hope nuverse Will change this in s2…

[scarlet dune]

Understood , We understand this maybe frustrating however we will be checking with the relevant team what can be done and we will be right back with you.