it doesnt let me enter the game

[astral matrix]

Dear Traveler, as for this issue, this is due to our limitation of registering a maximum of 50 guest accounts on the same device to ensure fairness and security in the game.
To address this problem, we suggest you follow these steps:
Please click the "Account" button in the top right corner of the game interface.
In the pop-up login window, you can choose to log in with an existing third-party account, such as Google, Facebook, or other supported accounts.
If you haven't already linked any third-party accounts, you can do so at this step.
By logging in with a third-party account, you will be able to continue enjoying the game without being affected by the guest account registration limit. If you need further assistance or have other questions, please feel free to let us know, and we will do our best to help. Thank you for your understanding and support.

[dense epoch]

When i click on the top right button (the icon with the knight helmet) it repeats the same message again

And this is what it says when i restart the game

[astral matrix]

Dear Traveler, Thank you for the information provided.

Kindly note that the information has been provided to our relevant team to check what seems to be the issue.

[dense epoch]

Thanks!

[astral matrix]

Dear Traveler , Thank you for your patience.

Could you please provide us with the information below :

1.Network operators
2.Whether you have used a vpn or a proxy ( if used a vpn please tell us the country)

[dense epoch]

Im not sure what to say with network operator. But i was using a vpn and the location was Poland

[astral matrix]

Thank you for letting us know, we will check with our relevant team and get back to you as soon as possible.

[astral matrix]

Dear Traveler,
We have recorded your concern, please wait patiently as we're waiting for a final conclusion.

[ruby crystal]

i have the same issue, what is the solution for that?

[astral matrix]

Hello @ruby crystal, thank you for contacting us.
Can you please provide us with your region?

[ruby crystal]

i'm from Cuba

i think it count from South america

or Americas in general

[astral matrix]

Thank you for your cooperation, [following are regions/countries available for the game]: Regions/ countries Except Mainland China, Iraq, Iran, India, Cuba, Bangladesh, Nepal, Pakistan, Slovakia, Sri Lanka, Belgium, Myanmar, Sudan, Vietnam, Maldives
In the future, we'll be launching Dragonheir: Silent Gods in more regions, platforms, and players. We're excited to play the game with you soon. 🫶

[ruby crystal]

i dont think that the game will be available for my country, it come be happening since few years ago, and today so many games with the same "coment" are not available for here lmao, but, tell me something, using a VPN i can be part of the Dragonheir community or is forbiden?

cuz i tryed, i will not lie, but the issue continues appearing

i will wait for an answer

[astral matrix]

Dear @ruby crystal, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back. 🙏

[ruby crystal]

thnx, i'm glad to know that i will be heared, please, i really want to be part of the community

[dense epoch]

Well now that explains a lot

[ruby crystal]

where are u from?

[dense epoch]

Iran. And i used a vpn to start the game but still didnt work

[astral matrix]

Dear Traveler,

Regarding your issue, due to varying regulations and policy reqjuirements in different regions, current game open beta test has not beeen made available in some areas. Since your region is not within the scope of ourrelease, you won't be able to create an account.Please don't be too concerned; our game is continuously evolving and improving. We will strive to expand our game to more courtries and regions in the future, and we hope to have the opportunity to serveyou then.Wishing you pleasant days ahead!

If you have any other questions or needassistance, please feel free to contact us.