I can’t log into the game PC version

[wild pier]

I can not join to the game. It just freezes on the startup screen. The mouse arrow moves. Help!((

[half crag]

Dear Traveler, Thank you for taking the time to get in touch with us and for sharing your concerns.
Regarding the issue about unable to login, We recommend you to try the following step that might solve the issue:

• Please switch to a stable network and restart the game.
  If the above solutions don't work, please reinstall the game.
  ★ If you need to reinstall the game, please make sure that your account has been linked.
  If the issue still exists, please provide us with the following details:
• Account ID/Role Name/Server (If available)
• Model of the device
• Country/Region
• [Game Log]:
  (How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
• [Game installation full path]:
  (e.g.: Windows(C)/User/Admin/download)

Please don't worry, after receiving the information provided by you, we will immediately report it to the relevant team, thank you!

[wild pier]

hi support!
The Internet always works stably.

1. I don’t have an account because I can’t log into the game.
2. I play on PC. The PC configuration allows you to play at maximum settings. The only thing is that it costs Windows 7.
3. I am from the Russian Federation.
4. I looked at everything in the game folder. I couldn’t find any files/folders with logs(
5. c:/game/
   P.S. I reinstalled the game more than once in different folders. There are no problems with a stable Internet. I installed it on a work laptop, which is several times weaker, and everything starts fine.
   P.P.S. Thanks for the quick response ❤️