Event Utior

[ember patio]

Hi, I need to speak to support about the weekly rewards for the Utir event

[sullen trellis]

Dear Traveler , How can we assist you with the utir event rewards.

[ember patio]

Hello

The event had 2 hours to end, but when the day turned the event disappeared

and we did not receive our weekly ranking reward in the event

[sullen trellis]

Dear Traveler, We can see that you have opened a Cs ticket already , Would you like us to follow up here on discord or the cs system.

[ember patio]

here on discord

ty

[sullen trellis]

Understood , Kindly be patient with us while we check the issue with our relevant team and get back to you as soon as we can.

[ember patio]

okay, I'll wait
apparently this happened to everyone

no one received the weekly event reward

and I need it exactly to get Utior

[sullen trellis]

Kindly be noted that the issue has been escalated forward to our team to investigate further.

[ember patio]

ok

[sullen trellis]

Dear traveler , thank you for your patience,

If you can please be more specific in regards of the rewards and if you can please provide the below details :

Character name
Role ID

[ember patio]

Utior event, it had a ranking of weekly rewards according to your damage on bosses, you could attack up to 5/5 weekly bosses and based on your damage, you would be able to accumulate points to receive when the next week turned around

this event was still 2 hours away, that is, it would turn the day and we would receive the weekly reward based on our score, however the event disappeared when the day turned and we did not receive the reward based on our score on the bosses

TetycTTV
1428210889458877440

[sullen trellis]

Dear Traveler , Thank you for providing all the information needed , kindly note it has been forwarded to our team.

[ember patio]

ok