The game has kicked me out twice and had to make a 3rd character. This is getting monotonous.
#The game keeps kicking me out, and I loose the character I had and have to start over.
balmy ore
random bobcat
Dear Traveler,
We definitely understand your feelings, please let us know more about the issue so that we're able to fully investigate it, such as an error or a video recording of what happens, once you let us know i assure you we will do our best to help you.
balmy ore
No error message it just strait up kicks me out. And then when I reopen the app it it goes to the initial video where the Chaos Child is fighting Tiamat
random bobcat
Please let us know your device model as soon as you do we will check with the relevant team and get back to you as soon as possible.
balmy ore
iPhone 11
random bobcat
Thank you for letting us know, we will check with the relevant department and let you know, and if possible you can get a recording, please do.
balmy ore
I’ll try to remember to get one it happens at random times
random bobcat
I’ll try to remember to get one it happens at random times
Thank you very much for letting us know.
balmy ore
Np
random bobcat
Np
Dear Traveler,
Thank you for your patience. We are pleased to assist you. In order to help you resolve the issue of frequent disconnections more quickly, please provide the following information:
[Network Connection]: such as 5G/4G/WIFI
[Region]:
[Scenario where the issue occurs]:
[Frequency of the issue]:
[Memory & Available Memory]:
Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.
balmy ore
I’m on 5G, Central US, it is at different times never the same moment
random bobcat
I’m on 5G, Central US, it is at different times never the same moment
Dear @balmy ore , thanks for your cooperation, the information you provided has been submitted to the related team by us, we believe that it will advance the progress of checking issues. If any progress, we will contact you at once. 🙏
random bobcat
I’m on 5G, Central US, it is at different times never the same moment
Thanks for your patience.
Regarding your feedback that you have been kicked out of the game, could you please tell me whether you successfully created an account before you were kicked out, and what was your previous account level?
After you log out of your account, are you unable to log in to your previous account and need to create a new account?
Please provide a related video for us for the further check.
Thanks for your cooperation and support! Looking forward to your reply!
balmy ore
I was at Level 5 and six with my 3 characters all 3 times, and it recently did it again before I could capture it so I have since quit the game
It looks like it’s a fun game but I might return to once the bugs are gone
random bobcat
It looks like it’s a fun game but I might return to once the bugs are gone
Dear Traveler,
Your experience is one of our priority,
Please believe that we are genuinely sorry for the dissatisfaction you've experienced. We will continuously optimize our game to improve your experience.
Thank you for your kind patience and understanding.
random bobcat
@balmy ore
Dear Traveler,
We apologize for any inconvenience our game may have caused you, we completely understand your feelings.
We genuinely want to help you resolve the issue so that you can continue to enjoy our game.
We would like to confirm with you that you may have lost your Guest accounts after experiencing a game crash/disconnection or reinstalling the game,
If you could please log into the game and retrieve your Role ID and let us know the details of the issue, we'd really appreciate it:
- The detail of the issue "the game kicking out" was it a crash or just a server disconnection.
- Your third party account "Google/Apple/Facebook".
We'd love to hear from you!
Thank you for your kind patience and understanding!🫶
balmy ore
Every time I had to log in I had to make a new account