Не получил Легендарного героя с 36 круток

[oak oriole]

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Добрый день, в последний раз получал героя Крисос с 30/100 попытки в событии Призывы с гелиолитом. Сейчас счётчик стоит на 66/100 и за эти 36 попыток я не получил легендарного героя

[icy copper]

Dear Traveler, thank you for contacting us. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back. 🙏

[icy copper]

Thank you for your patience.
We have verified that the last time you drew Legendary hero was at 2023-10-29 00:02:26 (UTC0)（Hero Obtained: Khrysos), and since then, you has accumulated 34 times without drawing Legendary hero. The guarantee mechanism will be triggered next time. 🫶