#Steam errorcode [-390014] [-43011]

1 messages · Page 1 of 1 (latest)

orchid escarp
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While trying to buy smth via the steam version I get the bug after authorizing the transactions with the error code in the title and that the steam servers are unavailable.

  • I have more than enough steam balance so this shouldnt be an issue.
  • Steam is also working fine, can browse the shop and even buy other games.
  • Network wise everything is fine too.

Is anything like that already known?

hushed orbit
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Dear Traveler,
We apologize if our game has caused you any inconvenience i assure you we only want the best for you, please provide relevant screenshots and operation videos to help us further investigate the problem.

orchid escarp
hushed orbit
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Thank you for providing the requested information, kindly note that we've reported the issue to the relevant team, and we'll get back to you as soon as possible.

hushed orbit
# orchid escarp

Hello Traveler, thank you for your patience, we suggest you to restart Steam and try again. Please make sure that the Steam client is running and your Steam account is logged in. If the issue persists, please contact us again and provide us with role ID to help us further investigate the problem.

orchid escarp
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I still get the same error, here´s my ID: 1433136656600118272
I´ve also just noticed that I only get this message while trying to buy the expensive packs.
Just bought the monthly passes (one for 5€ and the other for 10€) without any issues but as soon as I try it with the 50€ or 100€ packs I get the error message.

hushed orbit
hushed orbit
tawny olive
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I am having the same issue as him. I can make small payments no problem. I was making charges for 100$+ before and now everything over $49usd is an error.

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@hushed orbit

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2091366303622043648
I can not make a payment over 9.99

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anymore

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Steam is ok with it and Steam fills my steam account with money, but then your game does not take the money and gives the error.

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And you did not listen to @orchid escarp he said he could NOT make a payment over $10 as well.

hushed orbit
tawny olive
hushed orbit
hushed orbit
tawny olive
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Sometimes it just says times out. However this only happens on items over $9.99

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I may not even worry about it. You can see how much I spent in the first 2 days, which is a lot and now I have to wait on leveling in this game everyday, I don't think this game is for me. So don't worry about it. If i want to spend 4k I should not be running out of ways to buy energy...

hushed orbit
tawny olive
hushed orbit
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@tawny olive
Dear Traveler, Thank you for your patience,
Regarding the payment issue, after reviewing the background transaction data from our end, we regret to inform you that it was found that your transaction was declined by Steam. The reason for the rejection from steam : Declined due to fraud; we recommend that you to contact Steam to appeal if you confirms that your ticket is normal.
If you have any questions or concerns, please do not hesitate to contact us.
Thank you for your kind patience and understanding.

tawny olive
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I am MORE than happy to Stream this showing me spend 1000 in another game with no issue and yet get block from spending 49.99 in your game. (Provided you set a private channel to do so)

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Steam ID: 76561198022721002

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Have whomever it is come up with a better reason or contact me if there is fraud on my account. As I think they would stop me from buying things or maybe email me about it. Your game has the issue.

However like I have shown you above, they added the funds to my account, they refuse to give the funds to you. So the fraud is not on my end its between you and them. I can give it to any other game with no issue.

hushed orbit
# tawny olive Steam ID: 76561198022721002

Dear Traveler,
We are sorry that you experienced a problem while charging. I can understand why you're dissatisfied.
Contacting Steam to inquire why the transaction was rejected would be appreciated,
If you have any queries or concerns, please contact us and we'll serve you at anytime.
Thank you for your efforts and understanding.

tawny olive
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@hushed orbit

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As I have said, I already contacted Steam support twice regarding the ongoing issue. However, Steam has advised me to contact your team for further assistance. It seems we are in a loop, with the responsibility being deferred back and forth, indicating a persistent technical problem. Given these circumstances, and the fact that I am now lagging behind in the server with no catch-up mechanics available in the game, I would like to inquire about the process for obtaining a refund. Your guidance in this matter would be greatly appreciated.

hushed orbit
# tawny olive

Dear @tawny olive, Thank you for your cooperation.
We truly understand your point and we deeply regret any inconvenience it may have caused you. We are still checking with our relevant team and will get back to you as soon as possible. 🙏

hushed orbit
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@tawny olive
Hello Traveler,
Thanks you for your patience, we really appreciate it.
We recommend you to try another payment way.
If you have any inquiry or concern, Please don't hesitate to contact us, and we'll glad to serve at anytime.
Thank you for your kind patience and understanding.

tawny olive
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I mean, i can buy other things and games on Steam, just not your game items.

hushed orbit
# tawny olive Other payments are working. That's not the issue. GooglePlay, ApplePay, you can ...

Dear Traveler,
Please rest assured that we are genuinely sorry for dissatisfaction you've experienced. It would be highly appreciated if you try another payment way, such as purchase on the website
you can check the specific payment methods by the following website:
https://gamepay-va.ariel.com.tw/Topup/6584/tw-zh-Hant?tab=purchase#tab=purchase

Furthermore, we would like to let you know that we Currently there is no abnormality of our recharge system, but please don't worry we will try to contact steam side to find the reason of the issue.
Best regards,

GamePay
toxic sorrel
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same thing happened with me. any resolution with this issue?

hushed orbit
# toxic sorrel same thing happened with me. any resolution with this issue?

Dear Traveler,

It would be highly appreciated if you try another payment way, such as purchase on the website
you can check the specific payment methods by the following website:
https://gamepay-va.ariel.com.tw/Topup/6584/tw-zh-Hant?tab=purchase#tab=purchase

Furthermore, we would like to let you know that we Currently there is no abnormality of our recharge system, but please don't worry we will try to contact steam side to find the reason of the issue.

If you have any other questions please do not hesitate with contacting us back.

GamePay
tawny olive
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I was able to get through after that latest update. It was a Steam issue. I just use the games link ad it allows faster payment and more options and bonuses as well.

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@toxic sorrel

toxic sorrel
tawny olive
# toxic sorrel i see. mine worked on phone payment though. but yeah, i got my money on steam no...

Steam really needs to step up their game here. The issue definitely lies with them. When you get those UE5 timeout errors, it's misleading as hell, making you think it's the game messing up. My experience says it all. Steam had me running in circles, first pointing fingers at the game devs.

But when the devs dug into it, guess what? Everything's fine on their end. The logs? They just showed a canceled or failed transaction. Nothing unusual there. But then the devs get a curveball from Steam, saying the issue's about suspected fraud. And they pass this gem on to me. Classic miscommunication. Nobody from Steam had the decency to reach out to me directly. I've been a regular spender on Steam, buying games left and right without any hiccups. Yet, out of the blue, they decide to single out this one game for me.

Enough was enough. I fired off an escalated ticket to Steam, loaded with all the gory details, after my initial support ticket got closed without any resolution. Nothing gets under my skin more than a half-baked 'solution' and passing the buck. So, 24 hours and a long-winded ticket later, what do I get? A brand new response admitting that, yes, it was Steam messing up all along. The previous responses? All mistakes from their misinformed reps. They lifted the blockade on my account pronto, vowing never to repeat this mistake. (I'll post their reply below for the full picture). Long story short, give Steam a serious nudge. Tell them to pull themselves together and sort out your account.

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They kept it short in their reply, as there was not much for them to say after getting called out

toxic sorrel
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so it was fixed in the end?