#Não recebimento de pacote e cobrança indevida!

1 messages · Page 1 of 1 (latest)

limpid barn
#

User ID=2079825813953970176 Olá Boa noite! Durante a noite tentei fazer a compra de uns pacotes dentro do jogo o da Arca das travessuras do espirito alegre e o da Arca de milagre Heliolite. Na primeira tentativa aconteceu um erro na steam no qual eu não estava conseguindo comprar os pacotes devido algum erro de conexão com a steam. Entrei em contato com eles eles atualizaram minha conta porém quando olhei percebi que haviam cobrado 2 vezes o pacote da arca das travessuras do espirito alegre! Logo em seguida tentei comprar o pacote da Arca de milagre heliolite, foi cobrado mas não foi recebido

Dragon_1.png Pacote_1.png Pacote_2.png Pacote_3.png
kind citrus
# limpid barn User ID=2079825813953970176 ...

Dear traveler, thank you for taking the time to get in touch with us and for sharing your concerns.
Regarding the buying packages,. kindly note that we've reported the issue to the relevant team, and we'll get back to you as soon as possible.

kind citrus
#

Dear traveler, Thank you for your patience.

We've noticed several recharge records from you and are unable to identify the specific two transactions you are referring to. Kindly Please provide the order IDs so we can better assist you.

limpid barn
#

id= 3756625178037650476

#

id=3756625178037691147

#

id=3756625178040460294

#

Cheerful Spirit's Ark of Mischief was charged double and the limit was only one.

kind citrus
#

Thank you for the information provided , we will be checking the issue for you right away and we will get back to you as soon as possible.

limpid barn
#

And the second Heliolite Miracle Ark package was charged for and I didn't receive it in the game.

Pacote_2.png
limpid barn
#

Good morning! Any news about my problem? R$ 1000 was debited from my Steam account but I did not receive the packages within the game

kind citrus
kind citrus
# limpid barn Good morning! Any news about my problem? R$ 1000 was debited from my Steam accou...

Dear traveler, thank you for your patience, we really appreciate it, regarding unreceived orders ( (3756625178039239611
3756625178037650476）please contact steam to apply for a refund.
Furthermore, regarding unreceived Heliolite Miracle Chest, It would be highly appreciated if you provide us with Transaction ID and screenshots of your top-up order (the orders should display the recharge date and order number).
Thank you for your support and understanding.

limpid barn
#

On Steam it says that I cannot request a refund for this game, how do I go about recovering this amount within the game?

Reembolso_1.png
#

And this was the package not received

Reembolso_2.png
kind citrus
# limpid barn And this was the package not received

Thank you for sending the details, we'll send them to our technical team and get back to you as soon as possible.
For unable to request a refund on steam issue, please let me check with our team and get back to you as soon as possible.

kind citrus
#

@limpid barn
Dear traveler, thank you for your patience.
kindly note that the screenshot provided by you is the order of Cheerful Spirit's Ark of Mischief, not the order screenshot of Heliolite Miracle Chest. It would be appreciated if provide us with a screenshot of Heliolite Miracle Chest order to verify the distribution of Heliolite Miracle Chest.
In addition, we are consulting with our team about the refund issue, please wait patiently.
Thank you for your efforts and understanding.

limpid barn
#

Good morning! Sorry, I think I sent the screenshot of the recharge, and not the purchase, I will be sending the three images of the chest purchases, if I'm not mistaken, the order of the Heliolytic Miracle Ark is: ID= 3756625178039239611

Compra_3.png Compra_4.png Compra_6.png
kind citrus
kind citrus
#

@limpid barn
Please note that the three new orders you have sent us are all from Cheerful Spirit's Ark of Mischief orders.
3756625178037691147 has been successfully sent. The two orders 3756625178039239611 and 3756625178037650476 have not been shipped, due to activity restrictions, this Treasure Box can only buy one, although the other two orders have been deducted. Due to the refund mechanism on the Steam platform, our game is currently unable to actively refund these two orders. Please contact Steam Customer Service for refund assistance.
If the refund cannot be made from the Steam platform, we can manually provide you with an equal amount of unrestricted Game Prop purchase.
If we choose this option, please let us know which of your favorite props you would like to exchange.

Furthermore, we've got informed by you that you've not received the Heliolite Miracle Chest, we would be grateful if you could provide us with the transaction ID of this Heliolite Miracle Chest.
Thank you

limpid barn
#

The Steam platform does not offer refunds. I would like to receive the equivalent value of in-game purchases. If possible, I would like to receive two heliolite miracle arks.

#

Regarding the undelivered order, it must be one of the two previously reported.

#

I would like to receive these packages in-game.

kind citrus
#

We have sent your feedback to our relevant department and we will take care of it as soon as possible.

kind citrus
#

Hello @limpid barn, we would like to let you know that limited purchase packages cannot be compensated. It would be highly appreciated if you confirm with us:

  1. If compensating for voucher-based packages, equivalent Dragon Crystals will be sent at a 1:1 ratio.
  2. If compensating for skill book-type packages, the items included in the package will be provided.
  3. Upon receiving the compensation package, there will also be a certain amount of compensation in dragon crystals.
    Waiting for your reply!
    Thank you for your support and understanding.
limpid barn
#

Good morning! I'd rather it be compensated in Dragon Crystals!

kind citrus
kind citrus
#

@limpid barn Dear traveler,
would like to confirm with you that the items will be compensated to the below character:
2079825813953970176.
Waiting for your reply!
Thank you

limpid barn
#

Good morning! Exactly: 2079825813953970176

kind citrus
kind citrus
# limpid barn Good morning! Exactly: 2079825813953970176

Hello @limpid barn, Thank you for your patience.
The two Cheerful Spirit's Ark of Mischief have been exchanged for Wyrmarrow of equal value, and a certain amount of Wyrmarrow has been attached as compensation. Please check the email in the game to claim it.
And regarding "Heliolite Miracle chest"
Please verify the order again and provide us with the order for Heliolite Miracle chest.
Thank you for your understanding and support! 🙏