sharing via Facebook not shown anymore

[dull trellis]

I am not sure if it's a bug or not but I summoned legendary, rares and epics and I didn't receive the possibility to get gems through Facebook.

[gritty rover]

Dear traveler, thank you for taking the time to get in touch with us and for sharing your concerns.
Regarding the Facebook issue,. kindly note that we've reported the issue to the relevant team, and we'll get back to you as soon as possible.

[gritty rover]

Dear Traveler, Thank you for your patience

According to the settings, when you obtain a new hero through gacha/draw,
you will receive a reward for sharing that hero for the first time. Please note
that once you have shared the hero this week, you will not be able to share
them again, and you will not be eligible for the reward within this week.
If you have any questions regarding this, please feel free to contact us. We are here to assist you and clarify any doubts you may have. We hope you have a delightful time in the game!

[dull trellis]

Ok, then it is a bug, because I kept 40 purple summonings and I only had the free heroes

We are talking about 28 heroes

It is a lot of gems

Can you somehow compensate it?

[gritty rover]

Dear traveler ,

We have received your inquiry and have forwarded it to our relevant team and will reply back to you as soon as possible!

[dull trellis]

Thank you very much

[gritty rover]

Dear traveler, Thank you for your patience.

Can you kindly please send us your role ID.

And just to confirm only the hero that is summoned and shared to Facebook for the first time within a week will receive the reward. If you summon 10 heroes within a week, only the first hero shared to Facebook will qualify for the sharing reward

[dull trellis]

2079403597071399936

So if I summon 10 heroes all are new to me I only get 30 crystal once per week?

The same goes if it is individual summoning then?

[gritty rover]

Thank you for providing the information needed , we will be right back with you.