random pier
i am missing a fire Rune on Tonalnan. I refined the rune to lvl 12, sofar no problem.
Then i placed it in the slot 4 of Tonalnan end the rune is missing. Tried to restart, still missing. It is also not in the inventory anymore.
I dont know if this is happening more often, but can a dev look into this please.
Ingame name: LordJohnWick
ID: 2045485791534349312
serene sphinx
Dear traveler, thank you for taking the time to get in touch with us and for sharing your concerns.
Regarding the rune you lost,. kindly note that we've reported the issue to the relevant team, and we'll get back to you as soon as possible.
serene sphinx
Thank you for your patience.
Regarding your enquiry about the Fire Rune on Tonalnan, you sold the level 12 Fire Rune, which was originally intended to be equipped to Tonalnan, at 2023-11-03 11:52:17 UTC+0 and received 34145 gold coins.
I hope that my reply has been helpful. If you still have questions, please feel free to contact me.
random pier
I havent sold the rune, why would i?
It was a rune perfectly specced for what i needed. As far as i know i havent clicked an option to sell it aswell?
serene sphinx
We have received your inquiry and have forwarded it to our relevant team and will reply back to you as soon as possible!
serene sphinx
I havent sold the rune, why would i?
It was a rune perfectly specced for what i ...
Thank you for your patience, after verification by our relevant team, it was indeed you who sold the rune.
We have verified that you equipped Fire Positive Rune on 2023-11-03 11:52:06 utc+0, 2023-11-03 11:52:17 utc+0, 2023-11-03 11:56:03 utc+0, and that Tonalnan was equipped with it during these 3 times.
You then disassembled (sold) Fire Positive Rune on 2023-11-03 11:52:17utc+0 and received 34,145 gold.
We also very much understand that you may have sold this rune by mistake, and I fully understand that this may have caused a disturbance to your gaming experience, but in accordance with the fairness principle of the game, we are unable to recover or refund mistakenly consumed props or equipment.
We value every player's feedback and opinion and will continue to improve the game's features and user experience. If you have any other questions or need any help, I will be more than happy to support you.
random pier
How many times do i need to say that i did NOT sell the rune. Not freely, not on purpose, by mistake or whatever.
The 3rd rune is another rune that i only lvld up a few times after to be able to continue playing the game. It has different stats and was put in place after a restart to see it the missing one would pop up in my inventory.
You are right however about it causing a disturbance in my gaming experiance. Next time i wont even bother waisting my precious time.
However you can stop looking into it.
Too bad we will never find out what actualy happened and maybe prevent it happening for other players.
I am simply gonna use my fairness principle on this matter and treat this game as what it is; a free to play game depending on players on spending money. According to my priciple i just stop spending money.
Too bad, this game had potential.
serene sphinx
Dear traveler ,
We have received your inquiry and have forwarded it to our relevant team and will reply back to you as soon as possible!
serene sphinx
Dear traveler , thank you for your patience.
I am very sorry to hear that you have mistakenly disassembled Fire Rune equipment. I fully understand that this may have caused a disturbance to your game experience, however, for the fairness in the game, we are unable to recover or refund the mistakenly consumed props or equipment.
We value every player's feedback and opinion and will continue to improve the game's features and user experience. If you need any further assistance or help, I will be so pleased to serve you. Thank you.