game crash too much times on PC ver

[compact hazel]

I play pc ver mostly time since start. I usually got game crash when equip gear but recently the times i got crash increase, like 1 time per 20mins. I really upset about this.

[plain storm]

Hello Traveler,
Regarding the game crashes you're facing
In order to better confirm your problem, please provide the following information:
[Device Model]:
[Network Operator]:
Operation video (if available)]:
[Game Log]:
(How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
[Game installation full path]:
(e.g.: Windows(C)/User/Admin/download)
All files under the path above need to be packaged and sent to us.
After collecting the information you provided, I will immediately reflect the relevant team for you to confirm, thank you.

[compact hazel]

Device Model]: Intel(R) Xeon(R) CPU E3-1220 v3 @ 3.10GHz 3.10 GHz RAM 8.00GB
[Network Operator]: VNPT
Operation video (if available)]: i dont record it but it just said that the game not working
[Game Log]: i upload log folder which has 3 files on it
[Game installation full path]: This PC/Local Disk(D:)

[compact hazel]

Here a pic, just got crash right now

[plain storm]

Please don't worry, we've reported this issue with the required details to our technical team for investigation, and we'll get back to you as soon as possible.

[compact hazel]

IG: GumballP
ID: 1486898374266333184

thanks for quick reply

[plain storm]

Thank you so much that will help us a lot.

[plain storm]

Dear traveler, It shows that the log is not the correct one, please provide us with them again, we would like to let you know that the logs directory is in the same directory as the exe format file it's not under DownloadCache.
Furthermore, please pay attention to CPU, Disk data and memory data when the game crashes and if there is a relevant picture of data, it would be appreciated if you provided us with it.

[Game Log]:
(How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
[Game installation full path]:
(e.g.: Windows(C)/User/Admin/download)
Thank you so much for your support and understanding.

[compact hazel]

this is the game file, i dont see any log in here

what file do you need me to upload?

Now the game crashing again so i can provide pic about those pc info you ask

it always crash , i starting to get tired and lost my motivation

[plain storm]

We apologize for any inconvenience caused, i understand your feelings.
Just copy and paste this path:
"DragonheirSilentGods\game\logs"
thank you for your kind patience and understanding.

[plain storm]

Dear traveler, Our apologies for any inconvenience, I understand your feelings very well and i assure you we will do our best to get a resolution.
we would like to let you know that we're working on the issue actively, you can find the correct log path in Game file ...
It's best to capture the corresponding process information such as CPU/GPU when the game freezes.

[compact hazel]

i capture that pic right when the game crash, you can see the background is the game crashing

Did you not look closely at my pic?

this is file log, it too big to upload so i have to zip it

[plain storm]

Rest assured that we already sent all the related content you provided to us to our relevant department and we are working on a resolution right now, I assure you once again we will do our absolute best to resolve this issue, we only want the best for our beloved players.