#I can't share newly summoned heroes

1 messages · Page 1 of 1 (latest)

silk valve
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It says I should check my sharing app or contact customer support. is there a special app needed to share my heroes to Facebook? I've linked my account both to Google and to Facebook.

tame acorn
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Good day traveller!, thank you for contacting us, we would be more than glad to assist you with your inquiry.

Regarding the issue that you can't share heroes, we would appreciate your assistance in providing a screenshot of the issue for verification.

Thank you for your understanding and support!

silk valve
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@tame acorn thanks for the fast reply, really nice customer support!

Screenshot_20231029_133206_com.sgra.dragon.jpg
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he translation is: "Sharing failed. Please check Sharing-App or contact customer support."

tame acorn
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Dear traveler
Hello! Thank you for your message. Regarding the issue you raised about sharing, please try the following methods:

Please make sure you have installed the Facebook application and updated it to the latest version.
Please ensure that you have successfully shared the hero to Facebook. If you only clicked the share button but did not actually share it on Facebook, you may receive this error prompt.

If you have any further questions or doubts, please provide a screen recording of the steps you followed so that we can better identify and resolve the issue. Thank you very much for your understanding and support! We wish you a pleasant gaming experience!

silk valve
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@tame acorn so I've installed and linked the Facebook app with my in-game acoount but still I get the same error message. what do I need to do to successfully share my new heroes on Facebook to make it count?

tame acorn
silk valve
tame acorn
# silk valve <@895868711137857546>

Thank you so much for sending the video, we would like to let you know that our technical team will check it and we'll get back to you as soon as possible. Thank you for your support and understanding.