erreur code -6

[rough comet]

Good evening everyone, I looked through the help etc and I can't solve my game problem on dragonheir.
I hope I'm in the right chat and not bothering anyone 😂

I have an error code that appeared since I returned from a weekend abroad and I can no longer connect to the game.

Error phrase: abnormal server connection
"please change network or run a diagnostic, error code -6
Thanks for your help

[undone field]

Dear Traveller, thank you for taking the time to get in touch with us and for sharing your concerns.
Regarding login issue, we really apologize for any inconvenience caused, this is usually caused by unstable network or equipment.
We suggest that you try the following steps that ,might solve the issue:

1. Please switch to a stable network and restart the game.
2. Stop running of other applications while playing the game.
   If the above solutions don't work, please reinstall the game.
   ★ If you need to reinstall the game, please make sure that your account has been linked.
   If the issue still exists, please provide us with the following details:

1. Account ID/Role Name/Server (If available)
2. Model of the device
3. Country/Region
4. Operation process video
   If you are installing the PC version of the game, please provide the following information.
   [Game Log]:
   (How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
   [Game installation full path]:
   (e.g.: Windows(C)/User/Admin/download)

For Android version, please provide the following information: [Game log]: (e.g.: Windows(C)/User/Admin/download)
[Game log]:
(How to get the log: the log file under /Android/data/com.sgra.dragon/files/.)
Please don't worry , after receiving the information provided by you, we will immediately report it to the relevant team, thank you.

[silver mortar]

hello, I have problems connecting, I receive the message:
abnormal network connection please run a diagnostic or change network...(error code -6)

I tried to connect to the other server offered but I received the same message, I also tried to reinstall the game, it did not work again
can you help me ?
Thanks in advance

[undone field]

Dear @silver mortar, thank you for reaching out.
Please provide us with your Chracter ID or Nickname.

[silver mortar]

My caractère ID is Kaïlla

[undone field]

Dear Traveler, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[silver mortar]

great, thank you 🙂