Originally I had something like 42 of the 80 summons required for pity, but at reset it says it’s back to zero. I was told this counter carried over between resets. Is this bugged?
#My helioite summons counter reset to zero
gritty basalt
undone inlet
Originally I had something like 42 of the 80 summons required for pity, but at r...
Dear Traveller, Thank you for taking the time to get in touch with us and for sharing your concerns.
Regarding the summons issue, we apologize for the inconveniences our game caused to you. It would be highly appreciated if you provide us with your role ID or Character name so we can investigate from our end.
Thank you for your support and understanding.
velvet topaz
Originally I had something like 42 of the 80 summons required for pity, but at r...
Click on the actual heliolite summoning banner and send a screenshot of that window.
Also how many days old is your server?
undone inlet
Thanks for your cooperation, the information you provided has been submitted to the related team by us, we believe that it will advance the progress of checking issues. If any progress, we will contact you at once. 🫶
undone inlet
We have verified that this count is from the previous event. The previous event where you can win legendary heroes with 80 draws was time-limited and has ended. 🙏
gritty basalt
Ok I was misinformed regarding this. Thank you
undone inlet
Ok I was misinformed regarding this. Thank you
I'm glad to hear that your problems have already been solved. If you have any other issues, just straightly contact us through the in-game service system. Thanks a lot for your continued support and have a nice day!
gritty basalt
How am I able to use the in game service system? I was unable to locate it