IGID - Mubb - 1712782151540022272
Simple graphical error in the Alliance Duel Shop.
#Graphical Glitch
tawdry comet
sinful nebula
Dear Traveller, thank you for taking the time to get in touch with us.
Regarding the graphical error , we apologize for the inconveniences our game caused to you. kindly note that we've reported the issue to the relevant team, and get back to you as soon as possible.
Thank you for your support and understanding.
sinful nebula
Dear Traveller , Thank you for your patience
We do apologies for the inconvenience and we understand the frustration.
Kindly please follow the below methods to better assist you.
[Game Log]:
(How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
[Game installation full path]:
(e.g.: Windows(C)/User/Admin/download)
Before trying to provide the game log kindly please try to reinstall the game if the problem still there kindly provide with the game logs
All files under the path above need to be packaged and sent to us.
After collecting the information you provided, I will immediately reflect the relevant team for you to confirm, thank you.
sinful nebula
Upon checking we confirmed that this issue has been fixed at 7:00 PM UTC+8 today, you can resolve this problem by restarting the game.
Please try the above and let us know your feedback.