Alliance duel shop

[oblique edge]

Why its white?

It was normal last war, after patch something is changed. Can you check please?

[empty crypt]

Hello @oblique edge, I am glad to serve you. Please wait for a while. I'm going to check the your question. 🫶

[oblique edge]

also about game settings, i was using very high and 60 fps settings on my phone, what happened wtih the pach?

[empty crypt]

Dear @oblique edge, Thanks for your cooperation, the information you provided has been submitted to the related team by us, we believe that it will advance the progress of checking issues. If any progress, we will contact you at once. 💗

[oblique edge]

thanks

[empty crypt]

Hello @oblique edge, Thank you for your patience. 🫶
Please provide us with your Character ID and the game log files.
(How to get the log: the log file under /Android/data/com.sgra.dragon/files/.)

[oblique edge]

i can't see log files from my phone

character id: 1479298557299295232

[empty crypt]

Thank you, Can you please provide us with your device model. 🫶

[oblique edge]

samsung galaxy s10+

also game started freezing a lot and crashing, i didn't see that until today and i'm almost playing from my phone more than 2 weeks

10 sec after i stop recording game crashed

[empty crypt]

The information you provided has been submitted to the related team by us, we believe that it will advance the progress of checking issues. If any progress, we will contact you at once. 💗

[oblique edge]

i will try delete and download again, i can't move with my character, i can't change gears, i can't move the map

i'm writing someting to in game chat and it have 5 sec delay, it feels like game need 32 gb ram

i'm recording a different game performance for compare, as you can see i don't have any problem with my device when i'm using highest settings @empty crypt

i'm deleting the game, i will check after downloaded dragonheir again, i'm going to sleep now

i hope it will fix my problem

[oblique edge]

@empty crypt downloading again fixed the issue but still i can't select high graphic settings, idk why that happen

and alliance shop still same after delete and download the game again

[empty crypt]

Dear Traveller , Thank you for your patience
We do apologies for the inconvenience and we understand the frustration.
Kindly please follow the below methods to better assist you.
[Game Log]:
(How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
[Game installation full path]:
(e.g.: Windows(C)/User/Admin/download)

Before trying to provide the game log kindly please try to reinstall the game if the problem still there kindly provide with the game logs

All files under the path above need to be packaged and sent to us.

After collecting the information you provided, I will immediately reflect the relevant team for you to confirm, thank you.

[oblique edge]

i'm using phone, i can't see log from my phone because i'm far from my home and pc

when i see my graphic settings are lower than before, i use repair button on bottom left when game is opening, after that i see crashes and lag/delay many times on same day. It feels like ram issue but my device don't have any problem because its working normally after i delete and download the game again, maybe problem can be in your repair system? I think it can corrupt some system files when trying to repair?

[empty crypt]

Whenever you will be available and near your PC, please check if the problem still persists, we have received some news from the specialist team that problem has been solved.

We will be awaiting for your reply.

[oblique edge]

i can't turn back soon and think about mobil players too please, what happen if they don't have pc? i think not everyone do the same thing with me, deleting and downloading again work for me but they can stop playing if they see someting like this, i will be happy if i can help to investigate the problem but i can't reach my pc soon because i'm in different city

btw its still white after downloaded again, i think it looks like that for everyone and fixing it should be easy? i feel like developers will soon start cursing at me 😅