Не могу войти в игру

[sullen topaz]

Не заходит в игру, выкидывает на стадии захода на сервер. Выдаёт ошибку "Время подключения истекло. Проверьте свою сеть или выберете другую и попробуйте снова... (Код ошибки: 66007) "
Пробовал чистить кэш и переустановить игру. Ошибка не уходит.
Сеть работает исправно и без ошибок, её тоже перезагружал и перезапускал. Плюс больше нигде не возникает проблем с подключением.
Сервер: Клепсидра Хаоса 5.
Никнейм : Aserten

[fresh imp]

Dear Traveller, Thank you for taking the time to get in touch with us and for sharing your concerns.
Regarding Login issue, we apologize for the inconvenience caused. It would be highly appreciated if you send us the following details:

1. Network Provider
2. Video of operation
3. Logs file
4. Country

obtain the log:
(How to get the log: the log file under /Android/data/com.sgra.dragon/files/.)
Please rest assured that once we receive the information you've provided, we will promptly report it to our development team for further investigation. Thank you.

[ashen sphinx]

Такая же проблема с сегодняшнего дня

[prime frost]

тоже самое с сегодня на любом сервере

[sullen topaz]

Сетевой провайдер Beeline (Билайн)

[ashen sphinx]

Тоже Beeline

[fresh imp]

@ashen sphinx @prime frost
Dear Travellers,
According to the prompt, you cannot connect to the game server. in this situation that may be related to your personal network. i advise you to try switching networks (wifi and 4G), and then restart the game to confirm whether the problem can be solved. If the problem persists, please provide us with your character ID or nickname and if you please can verify the network operator used.

[sullen topaz]

Лог файлы не могут быть отправлены вложением по какой-то причине. Страна: Россия. Все остальные данные я предоставил. Не могли бы вы назвать хотя бы примерное время решения проблемы?

[fresh imp]

Thank you for your reply and sending the details, we really appreciate your support. kindly note that we've reported the issue to the relevant team and get back to you as soon as possible. Thank you.

[ashen sphinx]

Все тоже самое сделал,как и автор проблемы,ничего не помогло. Страна тоже Россия

[fresh imp]

Thank you for providing us with, in order to verify, it would be highly appreciated if provide us with your Role ID or Role Name.
Thank you for your support and understanding.

[sullen topaz]

thank you. how do I get information about the solution to the problem?

[fresh imp]

Please rest assured we will get back to you as soon as possible once we have the results. Thank you.

[ashen sphinx]

Включил vpn и без проблем зашёл

Отключил vpn и снова вылетел

Vpn choose Germany

[fresh imp]

Thank you for letting us this point, In order to verify from our end, please send us your role ID or your character name. Thank you for understanding.

[prime frost]

ник: mekoo
сервер: межплановый фонтан 6
провайдер: Билайн
страна Россия
с впн так же заходит, без впн нет.
пробовал с разных провайдеров - мтс, тинькофф мобайл.
тоже самое.
подозреваю что с сегодня какое то ограничение на российский регион начало действовать
файл логов не могу предоставить - ios не дает

[fresh imp]

Dear Traveller, Thank you for providing us with the information, Kindly note that we've reported the issue to the relevant team, and get back to you as soon as possible. Thank you for your support and understanding.

[fresh imp]

Hello @prime frost, Are you currently able to log in to the game?

[upper horizon]

Привет, ну и как с фидбэком по проблеме от них ? сегодня тоже столкнулся.

[upper horizon]

Привет, ну и как с фидбэком по проблеме от них ? сегодня тоже столкнулся.

[upper horizon]

Привет, ну и как с фидбэком по проблеме от них ? сегодня тоже столкнулся.

[sullen topaz]

Ответа не дождался, но проблема решилась на следующий день. До тех пор играл через впн либо вай-фай

[upper horizon]

Ясно,сегодян мой первый день, буду надеяться, спс

[fresh imp]

Dear @upper horizon, we suggest you try to switch the network or change the network proxy, and then restart our game again. If your issue still persists after trying, please feel free to let us know. 🙏

[formal nacelle]

@fresh imp same behaviour from the beginning of this day.
Swaddling forest V. Nickname obscure_zz. Networks: MTS, Rostelecom, wifi and 4G, both doesn't work properly. Reinstalled the game, it helped for 2-3 hours, then I had the same behaviour - white screen and connection error. Networks are totally fine.

[fresh imp]

Dear @formal nacelle, thanks for your cooperation, the information you provided has been submitted to the related team by us, we believe that it will advance the progress of checking issues. If any progress, we will contact you at once.🙏

[lone shard]

Use Airplane mode+VPN(Germany or France)+WiFi

[formal nacelle]

TY.
And yep, as some ppl said above - it works fine with VPN. Looks like.

[upper horizon]

I got the problem. Network issues i guess

[fresh imp]

To better assist you with any issues or concerns you may have regarding the game, we kindly request your role ID. To find your role ID, please follow these simple steps: Open [Settings] and then click [Account]. You will find your Character ID string in this section. To copy your Character ID to the clipboard, you can click the icon next to it.

[fresh imp]

To better assist you with any issues or concerns you may have regarding the game, we kindly request your role ID. To find your role ID, please follow these simple steps: Open [Settings] and then click [Account]. You will find your Character ID string in this section. To copy your Character ID to the clipboard, you can click the icon next to it.

Thank you for your understanding.

[formal nacelle]

1811157700775364608

[fresh imp]

We have noticed that you have been able to log in and play the game normally. The issue you encountered is likely related to temporary network fluctuations.

We suggest trying the following steps to address the issue next time:

1. Check your network connection: Ensure that you are connected to a stable and reliable network. Consider switching to a different network or moving to an area with a stronger network signal.
2. Restart your device: Sometimes, restarting your device can help resolve temporary network issues.
3. Clear cache and data: Clearing the cache and data of the game app can help refresh the connection and resolve any potential conflicts.

Thank you for your understanding and cooperation. We are here to assist you in any way we can to ensure a smooth gaming experience.

Best regards,

[ashen sphinx]

Баг со входом с утра снова повторился. Через VPN без проблем захожу,но без выдает данную ошибку. С сетью все в порядке,страна Россия,провайдер Beeline

[fresh imp]

Hello @ashen sphinx, thank you for your patience.
Please switch to other operators' networks to check if you can log in to the game normally. If it still can't solve the problem, please provide us your Character Name. 🙏

[sullen topaz]

Hello! The bug has repeated again, I can't log into the game without VPN. Beeline network provider, nickname Aserten

[fresh imp]

Hello Traveler, Thank you for getting back to us.

Kindly be noted that the information provided has been forwarded to our relevant team and we will get back to you as soon as we can.

[fresh imp]

@sullen topaz Thank you for your patience.
Please switch to other operators' networks to check if you can log in to the game normally. If it still can't solve the problem, please contact us back again.

[sullen topaz]

the problem has been fixed, thank you

[fresh imp]

We are glad that we could have helped.

Have a great journey ahead.

[ashen sphinx]

Снова появилась данная проблема (без vpn невозможно зайти,ошибка 66007). То появляется,то после обновления снова пропадает,при этом со своей стороны ничего не делаю.

[lilac blaze]

Good afternoon, without a VPN it is not possible to enter the game, it gives an error code 66007, the nickname in the game is the provider Loyso Sevensky, I tried changing the network, it does not help.

[fresh imp]

Dear @ashen sphinx, thank you for your patience.
Could you please switch network providers first, and report if the problem cannot be solved.

[fresh imp]

Dear @lilac blaze, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[fresh imp]

@lilac blaze
Dear Traveler,

Thank you for your patience, after checking from our end, regarding the network issue, we recommend you try to switch the network or change the network proxy, and then restart our game again. If your issue still persists after trying, please feel free to let us know.

We're looking forward to your confirmation.
Thank you for your efforts and understanding!

[fading sundial]

Не войти в игру почему-то

[fresh imp]

Hello Traveler,
I'm pleased to serve you.
Regarding your issue about Login.
In order to quickly pinpoint the cause of the problem and assist you in resolving it,
please check if the following steps can solve the problem or not:

1. Try to switch networks (WIFI / 4G / 5G).
2. Clear the game cache and try to log in again.
3. If you still can't log in after using the above methods, remove the game and reinstall it.
   Thank you for your patience.
   If you still can't solve the problem even after trying the above three methods
   Please contact us again with the following information:

• [Server]:
• [Character ID]:
• [Role Name]:
• [Device Model]:
• [Network Operator]: (Example: Chunghwa Telecom / Chunghwa Broadband, etc...) )
• [Operation process video]:
  If you are installing the PC version of the game, please provide the following information.
• [Game Log]:
  (How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
• [Game installation full path]:
  (e.g. Windows(C)/User/Admin/download)

After receiving the information you provide, we will assist as soon as possible to confirm, I wish you all the best!

[fading sundial]

I reinstalled the game - it didn't help

[lean socket]

Hello, sorry for joining in but seeing the error-code on the screenshot i just got the same. Tried the usual issues and on stand-alone pc version and steam. Get the error in both cases for my character on Blue Oak 1 but no issues if i create a new char. Connection issue seems to be related to the server. No other network issues on my end.

[fading sundial]

I'm from the server Blue Oak 1 too

and it's the same for me

[fading sundial]

[Server]: Blue Oak 1
[Role Name]: Sadomodernism

[fresh imp]

Dear @fading sundial, thank you so much for your passion towards our game and your efforts to retrieve your main account, please don't worry at all, I'm following the case with our team. Also, we would like to let you know that we found you sent to us in more than 1 thread at the same time. In order not to make any confusion or misunderstanding, we will end this one and we will keep following your case on the first feedback created.
We appreciate your kind understanding.