Network Error when loging into third party account

[warm crescent]

I try facebook , gmail on phone to login , and even apple id too with the above accounts on the pc client same error , sometimes i can login successfully but i have to sometimes wait a few hours just to try and login again and hope i don't get the same error

[stable chasm]

Hello, dear traveler! Glad to help!
Regarding the problem you reported about being unable to log in, when the network is unstable, it may cause the problem of being unable to log in. It is recommended that you try changing the network first, clearing the device cache, or stopping other applications while playing games to check whether the problem is improved. . If the problem still exists, please contact us again!

[warm crescent]

Thank you for the replay .
I have tried changing the network ( 2 different wifi networks both at good speed and stable)
I have cleared cache , redownloaded the game after uninstall on both pc and mobile, tried with all 3 available third part account ( google, apple id, and facebook) on phone and pc client , the issue still exists .

[stable chasm]

Please try using data traffic to log in to the game. If you have tried the above method, the problem still does not resolve. Please contact me again. Thanks!

[warm crescent]

Sorry i don't follow , what do you mean by using data traffic ?

[warm crescent]

Bump , after a day still can't login

[stable chasm]

Please try to use your "Mobile Data Internet" to log in to the game. 🫶

[warm crescent]

Iam using a simcard internet and a home network , with nither i can login pretty sure the issue is not on my end

[stable chasm]

Thank you for your patience. Please provide us with the following information:

1. RoleID
2. Network Provider
3. Video of operation
4. Logs file

obtain the log:
C:\Users(Replace with your username)\AppData\LocalLow\sgra\Dragonheir Silent Gods
Please rest assured that once we receive the information you've provided, we will promptly relay it to our development team for further investigation. Thank you.

[warm crescent]

Should i also add my home address to it too ?

[stable chasm]

No, Please provide us only with your region. 🫶

[warm crescent]

Thank you for trying to help at this point i just can't be bothered anymore , since last night i have uninstalled and redownloaded the game on 2 different devices changed internet cleared cache tried vpn tried all available third party accounts (ones with a character created and ones with no character ie first login) i have provided the details it's not on my end .

Region is iraq middle east

[stable chasm]

due to varying regulations and policy requirements in different regions, current game has not been made available in some areas. Since your region is not within the scope of our release.
Please don't be too concerned; our game is continuously evolving and improving. We will strive to expand our game to more countries and regions in the future, and we hope to have the opportunity to serve you then. Wishing you pleasant days ahead! If you have any other questions or need assistance, please feel free to contact us. 🫶

[warm crescent]

Game is available in my region

[stable chasm]

Dear Traveller, we really apologize for the inconvenience caused. in order to verify from our end, It would be highly appreciated if you provide us with you Role ID.
Thank you for your support and understanding.

[warm crescent]

I have sent the log file via PM , which has the roleID

[stable chasm]

Thanks for your cooperation, the information you provided has been submitted to the related team by us, we believe that it will advance the progress of checking issues. If any progress, we will contact you at once.

[warm crescent]

Thank you 💖

[stable chasm]

Dear Traveler,

Hello, and thank you for reaching out. We appreciate your message. Due to different regional regulations and policy requirements, the ongoing public test of the game is not yet available in some areas. If you are in a region that is outside the current publishing range, you might not be able to log in.

Please don't worry, as our game is continually evolving and improving. We are working diligently to bring the game to more countries and regions in the future. We wish you a pleasant and happy life!

Best regards,