wise sundial
video recording: https://youtu.be/Vy5Aw1kZKPo
Yesterday, I could still access the game normally, but today, when I tried to enter the game, the screen went black. You can check the details in the clip I sent. I have tried reinstalling the game, turnoff firewall, turnoff anti virus, but the issue persists
I play the game using the PC client version
my other game like league of legend still run normally
wise sundial
Up
short minnow
video recording: https://youtu.be/Vy5Aw1kZKPo
Yesterday, I could still access th...
Dear Traveller, Thank you for taking the time to get in touch with us and for sharing your concerns.
Regarding black screen issue, we really apologize for the inconveniences our game caused to you.
Please try the following steps that might helps you:
Try to switch networks (WIFI / 4G / 5G).
Clear the game cache and try to log in again.
If you still can't log in after using the above methods, remove the game and reinstall it.
★ If you need to reinstall the game, please make sure that your account has been linked.
If the issue still exists, after trying the above three methods
Please contact us again with the following information:
[Character ID]:
[Role name]:
[Device Model]:
[country]:
[Network Operator]: (Example: Chunghwa Telecom / Chunghwa Broadband, etc...) )
Operation process video]:
[Game Log]:
(How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
Please don't worry after receiving the this information we will report the issue immediately to the relevant team.
Thank you for your support and understanding.
wise sundial
vc++ of my pc error, I think thats the case, I will feedback later
wise sundial
confirm error, I dont know why my vc++ sudenly bad, but reinstall vc++ fixed it.